Branch Manager — Growth & Customer Success Leader

Wallace Finance; Muskogee (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance is seeking a Branch Manager in Muskogee, Oklahoma to lead daily branch operations and provide outstanding customer service. This role requires supervising staff, training new employees, and ensuring adherence to company policies while driving growth in accounts and receivables.

The Branch Manager will report to the District Manager and may travel occasionally. The position offers opportunities for bonus earnings and benefits, supporting a path of growth within the Wallace

Qualifications

• Experience supervising branch employees.
• Ability to train new staff and enforce policies.
• Strong customer relations and reporting skills.

Responsibilities

• Provide on-site day-to-day management and supervision of branch employees.
• Trains new employees and develops their skills and understanding of company policies and all phases of branch operations.
• Keep the District Manager up to date on the overall performance of the branch.
• Provide leadership to motivate employees and maintain branch production.
• Maintain growth in accounts and receivables by obtaining new borrowers and retaining existing ones.
• Prepare reports as required by management.
• Maintain good customer relations.
• Maintain internal audits to satisfactory or better.
• See that all delinquent work is completed each day.
• Handle all serious customer issues that require management assistance.

Skills

Customer service

Leadership

Supervision

Training new staff

Branch operations

Job description

Wallace Finance is seeking a Branch Manager in Muskogee, Oklahoma to lead daily branch operations and provide outstanding customer service. This role requires supervising staff, training new employees, and ensuring adherence to company policies while driving growth in accounts and receivables.

The Branch Manager will report to the District Manager and may travel occasionally. The position offers opportunities for bonus earnings and benefits, supporting a path of growth within the Wallace