Branch Manager: Growth & Customer Experience Leader

BMO; Mequon (WI); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group seeks a Branch Manager in Mequon, WI to lead and coach a retail banking team, delivering exceptional service to customers. You will develop and execute a branch plan, identify customer needs, and refer products to meet financial objectives. Maintain compliance and build strong community relationships.

With 5–7 years of relevant experience and a post-secondary degree, you will drive sales, growth, and customer satisfaction within the BMO framework and its values.

Qualifications

• 5–7 years of relevant experience in banking or financial services.
• Previous supervisory or management experience.
• In-depth knowledge of retail banking products and services.
• Knowledge of applicable regulations and bank policies.
• Strong communication and analytical skills.

Responsibilities

• Lead and coach branch staff to deliver excellent service to customers.
• Develop and execute branch business plans to grow wallet share.
• Identify customer needs and refer to appropriate products and services.
• Manage customer relationships and referrals to improve satisfaction.
• Ensure compliance with laws, regulations and bank policies.

Skills

Retail banking

Supervisory experience

Customer service

Sales skills

Leadership

Education

Post-secondary degree

Job description

BMO Financial Group seeks a Branch Manager in Mequon, WI to lead and coach a retail banking team, delivering exceptional service to customers. You will develop and execute a branch plan, identify customer needs, and refer products to meet financial objectives. Maintain compliance and build strong community relationships.

With 5–7 years of relevant experience and a post-secondary degree, you will drive sales, growth, and customer satisfaction within the BMO framework and its values.