Branch Manager: Growth & Customer Experience

PNC Financial Services Group, Inc.; Texas; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical coverage (HSA) practical

Dental & vision

Life insurance

Disability protection

401(k) with company match

Educational assistance

Wellness program

Paid time off

Job summary

PNC Financial Services Group, Inc. in Humble, TX, is seeking a Branch Manager to lead a high-performing retail team, drive growth, and strengthen client relationships in an in-office setting.

You will oversee daily operations, execute outside business development, and ensure seamless omni-channel service delivery. This role emphasizes coaching, risk management, and staff development to deliver superior customer experiences.

Qualifications

• Leadership and management experience in banking or retail branches.
• Ability to develop outside business development and manage pipeline.
• Strong risk awareness and compliance with policies.

Responsibilities

• Direct branch performance through planning, execution, and growth activities.
• Lead and coach a high-performing team and build partnerships.
• Engage clients through discovery conversations and solutions with internal partners.
• Manage contact strategy with outbound calls and in-person meetings.
• Review results and pipeline with internal partners; drive business banking through outside calling.
• Ensure regulatory compliance and risk management.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Branch Banking Services

Digital Awareness

Effective Communications

Managing Multiple Priorities

Sales Management

Prospecting

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. in Humble, TX, is seeking a Branch Manager to lead a high-performing retail team, drive growth, and strengthen client relationships in an in-office setting.

You will oversee daily operations, execute outside business development, and ensure seamless omni-channel service delivery. This role emphasizes coaching, risk management, and staff development to deliver superior customer experiences.