Branch Manager - Field Services

firstPRO, Inc; Dover (DE); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Profit sharing

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO 15 days

Education benefits

Employee discounts

Company events

Job summary

firstPRO, Inc. in Dover, Delaware, is seeking an experienced Branch Manager to build and lead a new Dover branch from the ground up.

This on-site leadership role oversees a $3–5M annual business, about 40 field staff across 10 crews, with Account Management and Operations leadership support. You will drive growth, ensure safety and quality, develop leaders, build customer relationships, and manage budgets, KPIs, and service delivery.

Qualifications

• 5+ years of progressive leadership experience in landscaping, field services, construction, facilities management, property maintenance, or a comparable industry.
• Demonstrated experience leading operational teams and developing frontline leaders.
• Strong customer-facing and relationship-management experience.
• Experience managing business performance, including revenue, profitability, productivity, and customer retention.
• Strong problem-solving, communication, organizational, and decision-making skills.
• Ability to work effectively in a fast-paced, changing environment.
• Valid driver's license and insurable driving record.
• High school diploma or equivalent.

Responsibilities

• Lead and develop a high-performing branch team, including Account Management and Operations leaders.
• Oversee approximately 40 field employees across multiple service crews.
• Build a strong culture of accountability, teamwork, safety, and continuous improvement.
• Develop and maintain strong relationships with customers, acting as a trusted advisor and escalation point.
• Drive customer retention, satisfaction, and long-term account growth.
• Identify opportunities to expand existing customer relationships and support new business growth.
• Oversee daily operations, scheduling, staffing, equipment, resources, and service delivery.
• Monitor branch performance, labor productivity, operational efficiency, and profitability.
• Manage branch budgets, forecasts, KPIs, and financial performance.
• Identify operational challenges and implement practical solutions quickly.
• Develop future leaders through coaching, accountability, and ongoing development.
• Partner with senior leadership to establish and execute the branch's growth strategy.
• Ensure exceptional service quality while maintaining a strong focus on safety and operational discipline.

Skills

Leadership experience

Account management

Customer-facing

Operations leadership

Strategic planning

Budget management

Education

High school diploma

Job description

Dover, DE | On-Site | $100,000–$120,000 + Profit Sharing

A rapidly growing, established field-services company is opening a new branch in Dover, Delaware and is seeking an experienced Branch Manager to lead the operation from the ground up.

This is a newly created leadership opportunity with significant autonomy, visibility, and growth potential. The new branch is expected to generate approximately $3–5 million in annual revenue and will ultimately oversee a team of approximately 40 field employees across 10 crews, supported by Account Management and Operations leadership.

The ideal candidate brings a combination of customer-facing/account management experience and operational leadership. We're particularly interested in leaders from the landscaping, snow removal, irrigation, construction, facilities management, property maintenance, or other field-service industries.

What You'll Do

As Branch Manager, you will have overall responsibility for the branch's people, customers, operations, financial performance, and growth.

Key responsibilities include:

• Lead and develop a high-performing branch team, including Account Management and Operations leaders.


• Oversee approximately 40 field employees across multiple service crews.


• Build a strong culture of accountability, teamwork, safety, and continuous improvement.


• Develop and maintain strong relationships with customers, acting as a trusted advisor and escalation point.


• Drive customer retention, satisfaction, and long-term account growth.


• Identify opportunities to expand existing customer relationships and support new business growth.


• Oversee daily operations, scheduling, staffing, equipment, resources, and service delivery.


• Monitor branch performance, labor productivity, operational efficiency, and profitability.


• Manage branch budgets, forecasts, KPIs, and financial performance.


• Identify operational challenges and implement practical solutions quickly.


• Develop future leaders through coaching, accountability, and ongoing development.


• Partner with senior leadership to establish and execute the branch's growth strategy.


• Ensure exceptional service quality while maintaining a strong focus on safety and operational discipline.

What We're Looking For

Required:

• 5+ years of progressive leadership experience in landscaping, field services, construction, facilities management, property maintenance, or a comparable industry.


• Demonstrated experience leading operational teams and developing frontline leaders.


• Strong customer-facing and relationship-management experience.


• Experience managing business performance, including revenue, profitability, productivity, and customer retention.


• Strong problem-solving, communication, organizational, and decision-making skills.


• Ability to work effectively in a fast-paced, changing environment.


• Valid driver's license and insurable driving record.


• High school diploma or equivalent.


• Generous cash-based profit-sharing opportunity with a one-year vesting period


• Medical, dental, and vision insurance


• 401(k) with 3% company match


• 15 days of PTO


• Paid continuing education


• Employee discounts on select products, materials, and equipment


• Company events and team-building activities


• Significant opportunity for career growth within a rapidly expanding organization

Schedule & Location

• Location: Dover, Delaware


• Schedule: Monday–Friday, approximately 7:45 AM–5:00 PM


• Work Environment: Primarily on-site, with regular interaction with customers, employees, and field operations


• Some initial travel to nearby company locations will be required for training during the onboarding period.

Why This Opportunity?

This is more than a traditional operations role. You'll have the opportunity to build a new branch, develop a team, grow customer relationships, and directly influence the financial and operational success of a $3–5M business unit.

The company is well established, has more than three decades of experience, and is experiencing significant growth. The culture emphasizes humility, accountability, urgency, customer service, continuous improvement, and developing people.

If you're an experienced field-service leader who enjoys being close to the customer, developing people, solving problems, and building something from the ground up, we'd like to hear from you.

This position is being recruited on a confidential basis. Company name and additional identifying information will be shared with qualified candidates during the interview process.