Branch Manager

firstPRO, Inc; Camden (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

FirstPRO, Inc. seeks a Branch Manager to lead a newly opening Delaware branch, owning safety, customer retention, revenue growth, and gross margin. You will manage 10 crews and ~40 field employees while building trusted customer relationships and supporting renewals and account growth.

Direct daily operations, balance labor, equipment, and scheduling to deliver high-quality service. On-site with 7:45am–5:00pm schedule, some initial travel to Delaware offices for training.

Qualifications

• 5+ years of progressive leadership experience in field-service or related industries.
• Experience leading teams through front-line managers and managing branch financial performance.
• Valid driver’s license with an insurable driving record.
• Proficiency with landscape business software, preferably BOSS; NALP or DCNP certification is a plus.

Responsibilities

• Lead a newly opening Delaware branch with ownership of safety, customer retention, revenue growth, and gross margin.
• Manage a team of account managers and operations managers overseeing 10 crews and ~40 field employees.
• Build trusted customer relationships, resolve escalated concerns, and support renewals and growth.
• Direct daily operations, balancing labor, equipment, and scheduling for efficiency and quality.
• Manage branch budget, forecast, and annual plan while monitoring productivity and utilization.
• Coach and develop branch leaders, reinforcing safety training and standards across the branch.

Skills

Leadership

Account management

Budgeting

Coaching

Scheduling

Education

Associate's or Bachelor's degree in Business/Horticulture/Construction Management

Tools

BOSS

Job description

• Lead a newly opening $3–5M branch, with ownership of safety, customer retention, revenue growth, and gross profit margin.
• Manage a team of account managers and operations managers running 10 crews of about 40 field employees.
• Build trusted customer relationships, resolve escalated concerns, and support renewals and account growth.
• Direct daily operations, balancing labor, equipment, and scheduling to deliver efficient, high-quality service.
• Manage the branch budget, forecast, and annual plan while monitoring labor productivity and equipment utilization.
• Coach and develop branch leaders, and reinforce safety training and standards across the branch.
• 5+ years of progressive leadership experience in landscaping, snow removal, or irrigation; construction, facilities management, or other field-service backgrounds will be considered.
• Combination of customer-facing account management and operations experience.
• Experience leading teams through front-line managers and managing branch financial performance.
• Valid driver's license with an insurable driving record (required).
• Associate's or Bachelor's degree in Business, Horticulture, Construction Management, or a related field is a plus.
• Proficiency with landscape business software, preferably BOSS; NALP or DCNP certification is a plus.

Schedule:

Fully on-site, Monday through Friday, 7:45am–5:00pm, with some initial travel to other Delaware offices for training.