Branch Manager, Expedited Services

Imperative Logistics; Atlanta (GA); In loco; USD 110.000 - 165.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

401k + matching

HSA + matching

Paid Time Off

Life Insurance

Disability Insurance

Descrizione del lavoro

Imperative Logistics is seeking a Branch Manager to lead and grow the Atlanta branch, overseeing operations, sales support, customer service, and staffing. You will be responsible for the branch’s P&L and driving revenue, gross profit, and EBITDA while ensuring 24/7/365 coverage for time-critical shipments.

Ideal candidates have strong leadership, P&L acumen, and the ability to maintain key customer relationships, manage costs, and drive continuous improvement across the branch.

Competenze

• 5+ years in transportation, logistics, freight forwarding, or expedited transport.
• Leadership or branch management experience strongly preferred.
• Experience with expedited air freight and dedicated ground transport.
• Strong understanding of P&L, pricing, margins, and vendor management.
• Proven ability to lead teams and drive accountability.
• Strong customer-facing, communication, and problem-solving skills.

Mansioni

• Lead all aspects of the branch including operations, sales support, customer service, staffing, and financial performance.
• Own the branch P&L and deliver revenue, gross profit, EBITDA, and budgeting objectives.
• Ensure execution of time-critical shipments in a 24/7/365 environment.
• Maintain availability outside normal hours for critical issues requiring leadership.
• Ensure escalation procedures and coverage for nights, weekends, and holidays.
• Partner with sales to drive new customers and expand existing accounts.
• Build strong relationships with key customers and address service issues.
• Manage labor, overtime, vendor costs, and transportation expenses.
• Recruit, coach, and develop team members; hold them accountable.
• Establish clear operating procedures and drive continuous improvement.
• Utilize TMS, CRM, tracking, and financial systems effectively.
• Maintain compliance with TSA, DOT, IAC, safety, and transportation requirements.
• Collaborate with other branches to share resources and best practices.

Conoscenze

Branch leadership

P&L management

Pricing & cost control

Vendor management

Team leadership

Customer focus

Descrizione del lavoro

About Imperative Logistics

To meet the most time-critical needs, our team is designed to move your shipment from point A to point B with precision and urgency- minimizing downtime, avoiding costly delays, and keeping operations running smoothly. With deep roots in the automotive, aerospace, mining, power plants/nuclear and production line sectors, the Expedite team is the logistics partner you call when every second counts.

SUMMARY

The Branch Manager is responsible for the overall leadership, growth, operational performance, and profitability of the branch. This role has direct accountability for the branch P&L, customer service, operations, sales execution, employee development, and regulatory compliance.

ESSENTIAL JOB FUNCTIONS

• Lead all aspects of the branch, including operations, sales support, customer service, staffing, and financial performance.
• Own the branch P&L and deliver revenue, gross profit, EBITDA, and budget objectives.
• Ensure consistent execution of time-critical shipments and appropriate operational coverage in a 24/7/365 environment.
• Maintain availability and responsiveness outside normal business hours for significant customer, operational, staffing, or service issues requiring management involvement.
• Ensure appropriate escalation procedures and management coverage are in place for nights, weekends, and holidays.
• Partner with sales to drive new customer acquisition, expand existing accounts, and maintain a healthy sales pipeline.
• Build and maintain strong relationships with key customers while proactively addressing service issues and at-risk accounts.
• Manage labor, overtime, vendor costs, transportation expenses, and other controllable costs.
• Recruit, coach, develop, and hold team members accountable for performance.
• Establish clear operating procedures and drive continuous improvement across the branch.
• Ensure effective use of company TMS, CRM, tracking, and financial systems.
• Maintain compliance with company policies and applicable TSA, DOT, IAC, safety, and transportation requirements.
• Collaborate with other Expedite Services branches to share resources, capacity, customers, and best practices.

Key Performance Indicators

• Financial: Revenue growth, gross profit, margin, EBITDA, and performance versus budget.
• Sales: New customers, pipeline development, account growth, and customer retention.
• Operations: On-time service, shipment accuracy, productivity, and cost management.
• People: Employee performance, development, accountability, and retention.
• Customer: Service quality, issue resolution, and key-account retention.
• Compliance: Safety, TSA, DOT, IAC, and company-policy adherence.

Leadership Expectation

The Branch Manager is expected to operate with an ownership mindset, taking responsibility for the branch’s people, customers, operations, growth, and financial results. Because the branch operates in a time-critical logistics environment, the Branch Manager must maintain appropriate visibility and availability to support the operation 24/7/365 when significant issues or customer needs arise.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 5+ years of transportation, logistics, freight forwarding, or expedited transportation experience preferred.
• Leadership or branch management experience strongly preferred.
• Experience with expedited air freight and dedicated ground transportation.
• Strong understanding of P&L management, pricing, margins, cost control, and vendor management.
• Proven ability to lead teams and drive accountability.
• Strong customer-facing, communication, and problem-solving skills.
• Ability to make sound decisions in a fast-paced, time-sensitive environment.
• Ability and willingness to remain accessible outside normal business hours, including nights, weekends, and holidays, when operational or customer needs require leadership support.

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WHAT WE OFFER

• Medical, Dental, and Vision insurance
• 401k + matching contribution
• HSA + matching contribution
• Paid Time Off
• Life Insurance
• Employer-paid short and long-term disability insurance ...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Imperative Logistics Group is a diversified supply chain management company, comprised of a unique portfolio of complementary, premium logistics services focused on Mission Critical Domestic, Fine Arts, and Global Freight Forwarding.