Branch Manager: Drive Growth & Customer Experience

M&T Bank Corporation; Buffalo (NY); On-site; USD 62,000 - 104,000; Full time

Job summary

M&T Bank Corporation in Buffalo, NY seeks a Branch Manager to drive overall profitability and customer experience. You will lead the branch team, coach staff, and ensure sales and service excellence through the Retail Banking process.

Responsibilities include directing sales, outside calling, staff development, and ensuring compliance with policies. A Bachelor’s degree or 4 years’ relevant experience is required, with licensing timeline noted.

Qualifications

• Bachelor’s degree or 4 years relevant experience.
• Minimum three years sales experience.
• Minimum two years managerial experience.
• Licensing in Life/Accident and Health Insurance within 18 months.
• M&T Way Certified; Bi-lingual/Spanish preferred.

Responsibilities

• Direct sales and business development to reach annual goals.
• Lead branch staff through coaching and performance management.
• Ensure compliance with policies and risk controls.
• Independently process Business Banking loan requests up to $250,000.
• Build relationships with customers and community partners.

Skills

Coaching

Performance management

Staff development

Education

Bachelor’s degree or 4 years relevant experience

Tools

Microsoft Office

Job description

M&T Bank Corporation in Buffalo, NY seeks a Branch Manager to drive overall profitability and customer experience. You will lead the branch team, coach staff, and ensure sales and service excellence through the Retail Banking process.

Responsibilities include directing sales, outside calling, staff development, and ensuring compliance with policies. A Bachelor’s degree or 4 years’ relevant experience is required, with licensing timeline noted.