Branch Manager — Customer Experience & Growth Leader

PNC Financial Services Group, Inc.; Port Saint Lucie (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

PNC Financial Services Group, Inc. in Port St Lucie, Florida is seeking a Branch Manager to lead a busy retail team, drive branch performance, and deliver an outstanding customer experience in an omni-channel environment. Bilingual Spanish preferred and in-office culture.

This role emphasizes risk management, coaching and development of branch staff, sales leadership to grow revenue and share-of-wallet, and building strong community partnerships while maintaining regulatory compliance.

Responsibilities

• Manages priorities through planning and execution to drive all aspects of branch performance.
• Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
• Creates a differentiated customer experience, making banking easy in an omni channel environment.
• Leads and influences the agenda of a broad range of eco-system partners.
• Accountable for risk management and compliance in a complex business environment.
• Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty.
• Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships .
• Drives business banking results primarily through business development and community involvement activities.
• Coaches to consultative selling to drive results and enable customer financial well-being.
• Has foundational understanding of balance sheet and income statement.
• Leads, coaches and ensures the delivery of a differentiated client experience.
• Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
• Leads effective problem resolution, making banking easy for customers.
• Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
• Drives the employee experience.
• Responsible for acquiring and retaining talent through effective onboarding, coaching and development .
• Makes talent development a priority for all branch team members.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk.
• Exercises leadership, authority and sound decision making to mitigate sales practice risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Job description

PNC Financial Services Group, Inc. in Port St Lucie, Florida is seeking a Branch Manager to lead a busy retail team, drive branch performance, and deliver an outstanding customer experience in an omni-channel environment. Bilingual Spanish preferred and in-office culture.

This role emphasizes risk management, coaching and development of branch staff, sales leadership to grow revenue and share-of-wallet, and building strong community partnerships while maintaining regulatory compliance.