Branch Manager - Customer-Centric Banking Leader (Ahoskie)

Local Government Federal Credit Union; Ahoskie (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Local Government Federal Credit Union in Ahoskie, North Carolina, seeks a Civic Manager to lead the branch and ensure exceptional member service and operational excellence. The Branch Manager will drive customer experience, promote credit union products, and supervise daily activities while upholding regulatory standards.

The role emphasizes staff development, branch growth, and partnership with home office teams to maximize profitability and community outreach.

Qualifications

• 7–9 years of banking and member service experience, with 1–3 years in management.
• Notary Public in North Carolina, or ability to obtain within 6 months.
• Strong analytical and problem-solving skills with trend analysis ability.

Responsibilities

• Lead branch operations, ensuring service quality and branch profitability.
• Coach advisors to deliver member-centric solutions and identify improvement opportunities.
• Oversee scheduling, cash orders, losses, documentation and end-of-day balancing.
• Recruit, interview and onboard staff while building strong team culture.
• Engage with community and branch partners, supporting Membership Development Officers.

Skills

Banking experience

Managerial experience

Analytical skills

Regulatory knowledge

PC proficiency

Communication

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office

Internet

Job description

Local Government Federal Credit Union in Ahoskie, North Carolina, seeks a Civic Manager to lead the branch and ensure exceptional member service and operational excellence. The Branch Manager will drive customer experience, promote credit union products, and supervise daily activities while upholding regulatory standards.

The role emphasizes staff development, branch growth, and partnership with home office teams to maximize profitability and community outreach.