Branch Manager-Car Rental

JobSquad Staffing Solutions; Jersey City (NJ); On-site; USD 75,000 - 110,000; Full time

Job summary

JobSquad Staffing Solutions seeks an experienced Branch Manager to lead a high-volume airport car rental location. The role focuses on profitability, customer service, and developing staff in a fast-paced setting.

Responsibilities include coaching teams, managing fleet operations, and driving revenue growth while maintaining safety standards and operational excellence at the Jersey City site.

Qualifications

• 2–5 years of recent Branch Manager experience within the car rental industry (required).
• Proven leadership experience managing teams in a fast-paced environment.
• Strong background in sales, operations, and customer service.
• Experience managing fleet operations and vehicle inventory.
• Demonstrated ability to drive revenue growth and achieve performance goals.
• Excellent communication, coaching, and problem-solving skills.
• Ability to thrive in a high-volume airport environment.

Responsibilities

• Lead, coach, mentor, and develop branch employees, including management trainees, rental sales agents, and fleet service personnel.
• Oversee all branch operations, ensuring exceptional customer service and operational excellence.
• Drive branch profitability through strong sales leadership, revenue growth, and expense management.
• Manage fleet utilization, vehicle availability, maintenance coordination, and defleet activities.
• Monitor KPIs and implement strategies to improve branch performance.
• Recruit, interview, hire, and develop top talent in partnership with the Talent Acquisition team.
• Ensure compliance with all company policies, safety standards, and operational procedures.
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
• Prepare budgets, forecasts, and operational reports for leadership.

Skills

Leadership

Sales

Operations

Fleet management

Customer service

Job description

We are seeking an experienced Branch Manager to lead all aspects of a high-volume airport rental location. The ideal candidate will have a proven background in car rental branch management, with strong leadership, sales, fleet management, and operational experience. This individual will be responsible for driving profitability, delivering exceptional customer service, developing employees, and ensuring efficient daily operations.

Key Responsibilities

• Lead, coach, mentor, and develop branch employees, including management trainees, rental sales agents, and fleet service personnel.
• Oversee all branch operations, ensuring exceptional customer service and operational excellence.
• Drive branch profitability through strong sales leadership, revenue growth, and expense management.
• Manage fleet utilization, vehicle availability, maintenance coordination, and defleet activities.
• Monitor key performance indicators (KPIs) and implement strategies to improve branch performance.
• Recruit, interview, hire, and develop top talent in partnership with the Talent Acquisition team.
• Ensure compliance with all company policies, safety standards, and operational procedures.
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
• Prepare budgets, forecasts, and operational reports for leadership.

Qualifications

• 2–5 years of recent Branch Manager experience within the car rental industry (required).
• Proven leadership experience managing teams in a fast-paced environment.
• Strong background in sales, operations, and customer service.
• Experience managing fleet operations and vehicle inventory.
• Demonstrated ability to drive revenue growth and achieve performance goals.
• Excellent communication, coaching, and problem-solving skills.
• Ability to thrive in a high-volume airport environment.

Ideal Candidate

The successful candidate is a hands-on leader with a strong car rental background who understands branch operations, fleet management, and sales. They are passionate about developing teams, delivering outstanding customer service, and driving operational and financial success.