Branch Manager

PGW Auto Glass LLC; Riverside (MO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision

Disability coverage

PTO and holidays

401(k) with company match

Parental leave

Continuing education support

Job summary

PGW Auto Glass LLC is seeking a Branch Operations Manager to supervise daily branch activities in Missouri, focusing on customer satisfaction, safety, Lean/5S, and inventory management. The role emphasizes sales, staff recruitment, labor productivity, and cost control.

The incumbent reviews weekly performance metrics, drives improvement initiatives, and collaborates with Sales to meet revenue targets while ensuring compliance with laws and policies.

Qualifications

• Must be able to lead branch operations with focus on Customer Satisfaction, Safety, Lean/5S and housekeeping.
• Experience in inventory management and cost control is required.
• Strong leadership, recruitment and staff development abilities.

Responsibilities

• Oversee daily branch operations to ensure safe, profitable performance.
• Utilize Lean/5S to optimize flow and minimize waste; maintain an organized, safe workplace.
• Manage branch inventory accuracy and lead the team in inventory practices.
• Monitor key metrics: inventory turns, shrinkage, fill rate; recruit, train and motivate staff.
• Control labor costs and branch expenditures; ensure payroll efficiency.
• Coordinate with Sales to meet customer requirements and support market strategy.
• Ensure compliance with all applicable laws and company policies.
• Scope includes sales greater than $2.2 million and ongoing duties as assigned.

Job description

This position is responsible for the safe and profitable operation. The incumbent oversees all aspects of daily branch operations. Key focus areas include Customer Satisfaction, Safety, Lean/5S and Housekeeping, Inventory Management, Sales, Staff Recruitment, Labor Productivity and Cost Control. The incumbent is provided weekly branch performance metrics to proactively develop and implement improvement measures, using Lean and Six Sigma principles as a tool to refine activities within the scope of his/her responsibilities.

• Comply with all safety standards and requirements to assure a safe and hazard-free warehouse environment with focus on safe driving and injury prevention.
• Utilize lean concepts and good 5S/Housekeeping to ensure efficient flow of products/materials through the warehouse with minimum waste and to provide an organized, safe and clean workplace. Key metrics include operational review score, housekeeping checklists and 5S audit score.
• Ensure accuracy of inventory records by participating with the Supply Chain team in ongoing management of branch inventory to provide guidance and leadership to branch personnel concerning inventory management practices.
• Monitor Key Metrics relative to inventory, which include inventory shrinkage, inventory turns and fill rate percent, to maintain accurate records of finished goods inventory. Recruit, train, coach and motivate a qualified warehouse staff; instill the desire to provide customers with excellent service, courteous treatment and quality products.
• Manage branch labor such that customer requirements can be met with minimal overtime to meet budgeted labor costs. Monitor branch expenditures on purchases of materials, products, equipment and utilities to ensure cost controls are in place and remain within budget amounts. Key metrics include CPU, Profitability vs. Plan and Overhead Cost vs. Plan.
• Maintain daily contact with key branch customers and proactively work with Sales Representatives to support the market sales strategy and ensure customer requirements are met. Key metric is Revenue vs. Plan.
• Maintain compliance all with Federal, State, and Local laws, statutes and regulations, as well as all Company policies and procedures.
• Scope of position is responsible for sales greater than 2.2 million dollars
• Assume other duties as assigned.

Supervisory Responsibilities

• Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.

Benefits and Compensation

• Comprehensive health, dental, vision, and disability coverage options.
• Employer-provided life insurance and long-term disability benefits.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Parental leave and support continuing education.

Compensation

$70,000 to $85,000 yearly

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.