Branch Manager (73319)

Southeast Bank; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Southeast Bank's Hardin Valley Branch in Knoxville, TN seeks an accomplished Branch Manager to lead the team, manage two or more associates, hire and conduct performance reviews, and drive deposit, loan and referral growth in a compliant, customer‑focused environment.

You will coach staff, develop sales plans, ensure adherence to policies, and build strong relationships with customers and partners to maximize service quality and branch performance.

Qualifications

• Interpersonal skills to interact with customers and staff
• Excellent customer service mindset and communication
• Knowledge of bank products and services used in daily interactions
• Ability to analyze information and resolve problems
• Ability to delegate, set expectations and monitor activities
• Ability to motivate and coach staff toward goals
• Involve staff in planning and decision-making while remaining available

Responsibilities

• Manage the entire branch and two or more associates
• Hire staff and conduct performance reviews; provide coaching as needed
• Drive branch performance: deposits, loans, sales and referrals
• Lead staff to maintain service quality and policy compliance
• Discuss HELOC and consumer borrowing options within policy and guidelines
• Direct, coach and manage staff to generate new business prospects
• Ensure staff are proficient with bank technology offerings
• Build relationships with customers and bank partners to maximize sales and satisfaction
• Maintain staffing levels and schedules; manage operational costs and losses

Skills

Interpersonal skills

Customer service

Bank products knowledge

Problem solving

Delegation

Team leadership

Coaching

Education

Bachelor's degree in Finance/Business/Economics

Job description

Job Details Job Location: Hardin Valley Branch - Knoxville, TN 37932

BASIC FUNCTION:

As Branch Manager, you will have responsibility for management of the entire branch. As one of our branch managers, you will directly manage two or more associates, hire, and conduct performance reviews and provides performance counseling as needed. You will also drive branch performance results including deposit and loan growth, sales and referral growth and service quality through modeling, coaching and performance management to meet and exceed all branch sales and service quality goals.

ESSENTIAL FUNCTIONS:

• Loan Officer and/or Customer Service Representative (see job description for Loan Officer and CSR)
• Ultimately responsible for driving branch performance results through:
• Strong individual and team sales/referral performance in deposits, deposit accounts and other product lines
• Directing, leading, and coaching of superior sales and service behaviors and activities by the entire team
• Developing and executing plans to meet/exceed of branch sales goals while maintaining an operationally efficient and compliant branch
• Understanding of and the ability to discuss, take applications and process HELOC loans within the banks credit policy, as well as be able to discuss and provide direction to customers regarding other consumer borrowing needs.
• Ability to direct, coach and manage the staff to identify and generate prospects for branch sales and referral efforts.
• Assuring that all staff is knowledgeable and proficient in the utilization of bank technology and technology offerings.
• Conducting sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships
• Accountability for maximizing sales, customer satisfaction, and minimizing operating losses by executing the strategies outlined for the branch by bank management.
• Ensure that branch employees follow all company policies and procedures and set an example for others in the branch to follow
• Effectively and efficiently manage the staffing levels and work schedules of the branch.
• Coaching other employees to achieve goals and bank initiatives.
• Build strong relationship with the branch and other bank partners.

SKILLS AND KNOWLEDGE:

• Interpersonal skills to represent the Bank in a positive way in dealing with customers and employees.
• Excellent customer service skills.
• Demonstrates knowledge, confidence, and enthusiasm for bank products by using those products and services in all interactions with existing and prospective customers as well as co-workers.
• Identify and resolve problems in a timely manner and gather and analyze information skillfully.
• Ability to delegate work assignments, give authority to work independently, set expectations and monitor delegated activities.
• Inspire and motivate others to perform well, accept feedback from others.
• Include staff in planning, decision-making, facilitating and make self available to staff.
• Provide regular performance feedback and develop employee skills and encourage growth.

WORKING CONDITIONS:

• Sitting for long periods of time; standing and walking periodically.
• Lift 10-20lbs periodically.

REQUIREMENTS:

• Bachelors degree in Finance, Business, or Economics, preferred.
• 3-5 years of banking management or business management experience, preferred.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
• Combination of education and experience, preferred.
• Maintain up-to-date knowledge of and adhere to all state and federal regulations that pertain to this position including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending.
• Working knowledge of state and federal regulations including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending along with industry best practices that pertain to this position.

Qualifications