Branch Manager

SouthEast Bank; Knoxville (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

SouthEast Bank in Knoxville, TN is seeking a Branch Manager to oversee the entire branch, directly managing two or more associates, hiring, and conducting performance reviews. The role drives branch performance through deposits, loans, and service excellence, coaching the team to exceed sales goals while ensuring regulatory compliance and customer satisfaction.

You will model superior sales and service behaviors, develop plans to grow primary relationships, and manage staffing and scheduling to

Qualifications

• Bachelor's degree in Finance, Business, or Economics plus 3–5 years of banking management experience.
• NMLS registration required under the S.A.F.E. Act and Regulation Z.
• Knowledge of Bank Secrecy Act, Consumer Privacy and Fair Lending regulations.

Responsibilities

• Drive branch performance through deposits, loan growth, sales and referral activity and service quality.
• Lead, coach, and evaluate two or more associates; conduct performance reviews and provide counseling as needed.
• Develop and execute plans to meet/exceed sales goals while maintaining operational efficiency and compliance.
• Direct staff to identify and generate prospects for branch sales and referrals; manage staffing and scheduling.
• Build strong relationships with customers and bank partners and promote bank technology.

Skills

Interpersonal Skills

Customer Service

Leadership

Coaching

Sales & Referral Skills

Performance Management

Banking Knowledge

Education

Bachelor's degree in Finance, Business, or Economics

Job description

BASIC FUNCTION:As Branch Manager, you will have responsibility for management of the entire branch. As one of our branch managers, you will directly manage two or more associates, hire, and conduct performance reviews and provides performance counseling as needed. You will also drive branch performance results including deposit and loan growth, sales and referral growth and service quality through modeling, coaching and performance management to meet and exceed all branch sales and service quality goals.ESSENTIAL FUNCTIONS:Loan Officer and/or Customer Service Representative (see job description for Loan Officer and CSR)Ultimately responsible for driving branch performance results through:Strong individual and team sales/referral performance in deposits, deposit accounts and other product linesDirecting, leading, and coaching of superior sales and service behaviors and activities by the entire teamDeveloping and executing plans to meet/exceed of branch sales goals while maintaining an operationally efficient and compliant branchUnderstanding of and the ability to discuss, take applications and process HELOC loans within the banks credit policy, as well as be able to discuss and provide direction to customers regarding other consumer borrowing needs.Ability to direct, coach and manage the staff to identify and generate prospects for branch sales and referral efforts.Assuring that all staff is knowledgeable and proficient in the utilization of bank technology and technology offerings.Conducting sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationshipsAccountability for maximizing sales, customer satisfaction, and minimizing operating losses by executing the strategies outlined for the branch by bank management.Ensure that branch employees follow all company policies and procedures and set an example for others in the branch to followEffectively and efficiently manage the staffing levels and work schedules of the branch.Coaching other employees to achieve goals and bank initiatives.Build strong relationship with the branch and other bank partners.SKILLS AND KNOWLEDGE:Interpersonal skills to represent the Bank in a positive way in dealing with customers and employees.Excellent customer service skills.Demonstrates knowledge, confidence, and enthusiasm for bank products by using those products and services in all interactions with existing and prospective customers as well as co-workers.Identify and resolve problems in a timely manner and gather and analyze information skillfully.Ability to delegate work assignments, give authority to work independently, set expectations and monitor delegated activities.Inspire and motivate others to perform well, accept feedback from others.Include staff in planning, decision-making, facilitating and make self available to staff.Provide regular performance feedback and develop employee skills and encourage growth.WORKING CONDITIONS:Sitting for long periods of time; standing and walking periodically.Lift 10-20lbs periodically.REQUIREMENTS:Bachelors degree in Finance, Business, or Economics, preferred.3-5 years of banking management or business management experience, preferred.This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.Combination of education and experience, preferred.Maintain up-to-date knowledge of and adhere to all state and federal regulations that pertain to this position including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending.Working knowledge of state and federal regulations including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending along with industry best practices that pertain to this position.