Branch Manager

Heartland Credit Union - Kansas; Wichita (KS); On-site; USD 65,000 - 95,000; Full time

Job summary

Heartland Credit Union seeks a dynamic Branch Manager for the Maize Branch in Wichita, KS. You will lead daily operations, coach staff, and nurture community relationships to grow membership and deepen member engagement.

The role emphasizes leadership, staff development, financial counseling, and delivering exceptional member experiences in a not-for-profit environment.

Qualifications

• Three+ years of related experience in a financial institution and lending.
• Leadership experience preferred, with ability to develop staff.
• Strong interpersonal and supervisory skills, customer-focused.
• Understanding of regulatory requirements and branch operations.

Responsibilities

• Lead branch growth and daily operations at Maize Branch.
• Coach, hire, and develop staff; drive member engagement.
• Represent Heartland in community and professional organizations.
• Oversee lending, deposits, cash handling, and service quality.
• Maintain vault, ATM, and cash supply; ensure regulatory compliance.

Skills

Leadership

Sales

Customer service

Staff coaching

Community relations

Financial counseling

Education

College degree in business/finance or related field

Tools

Computer applications

Job description

Heartland Credit Union is looking for a dynamic and service-focused Branch Manager to lead branch operations, drive growth, and deliver outstanding member experiences. This role is responsible for overseeing daily operations, coaching and developing staff, and fostering strong community relationships to expand membership and deepen member engagement. If you're passionate about leadership, building high-performing teams, and making a positive impact in your community, we'd love to hear from you!

About Heartland

Heartland Credit Union is a not-for-profit financial institution and has been providing exceptional member service for over 75 years! Our small friendly work environment allows our employees to know our customers we serve and fellow employees. As we continue to grow, we need great talent like you to be a part of our team and culture. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop.

WORK DETAILS

The successful candidate will work at our Maize Branch located at 3777 N. Maize Rd in Wichita Kansas!

Branch Hours

Must be available Monday through Thursday from 7:45 a.m. to 5:45 p.m., Friday from 7:45 a.m. to 6:15 p.m., with rotating Saturdays from 8:45 a.m. to 12:15 p.m.

Responsibilities Of a Branch Manager

• Leads branch efforts to continually meet or exceed branch growth goals, business development, and operational efforts of the branch.
• Actively participates and represents Heartland in various community, civic, and professional organizations.
• Provides leadership to strive toward, meet, and exceed short and long-term goals.
• Manages the hiring, training, coaching and development of staff.
• Provides guidance to staff regarding operational functions, lending, service, and sales.
• Supports all branch operations including teller duties, processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances.
• Maintains oversight of regular balancing of the vault, cash dispenser/recycler and ATM according to established procedures. Monitors and maintains cash supply at appropriate levels. Oversees the ordering, dispensing, and shipping of cash by Assistant Branch Manager or Vault Teller.
• Assist members with their lending and account needs, provide financial counseling, and promote all HCU products and services.
• Maintains knowledge of credit union products and services.
• Attends meetings and training sessions as required.
• Provides superior service to our members and staff.
• Proactively supports and advances HCU's brand and culture platform.
• Performs all other duties as assigned.

Requirements Of a Branch Manager

• College degree in business, finance, or related field preferred.
• Thorough knowledge of financial services and products.
• Understanding of related legal and regulatory requirements and branch functions, policies, and procedures.
• At least three years of related experience in a financial institution and lending required.
• Minimum of two years of leadership experience preferred.
• Strong interpersonal, leadership, and supervisory skills.
• Proven sales and business development skills.
• Well organized and attentive to detail.
• Ability to operate related computer applications and related business equipment.
• Ability to maintain an effective and efficient workflow.
• Valid driver's license.
• Will become a Certified Credit Union Financial Counselor (CCUFC) through CUNA's FiCEP program. Certification fees are paid for by HCU.
• Will be registered through the National Mortgage Licensing System and Registry (NMLS) under the SAFE Act of 2008. Fees paid for by HCU.
• Complete all required testing.
• Stationary for extended periods of time. Moves up to 10 lbs. occasionally.

EOE

race, color, religion, sex, national origin, disability, protected veterans.