Branch Manager

Jobtailor; West Covina (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Wells Fargo in West Covina, CA seeks an experienced Branch Manager to lead sales and client relationships, drive growth in deposits and lending, and coach a high-performing team. You will align branch operations with risk controls and regulatory standards while delivering exceptional customer service.

The role requires ownership of digital banking adoption, collaboration with Wealth & Investment Management, and the ability to travel per market needs.

Qualifications

• 5+ years of banking, financial services, or Branch Network experience
• 2+ years of leadership experience
• Ability to work a schedule that includes Saturdays
• Ability to travel in assigned geography up to 50% during first 6 months
• SAFE registration required at the time of employment
• LO/ CFPB requirements for Loan Originators
• Compliance with banking policies and standards
• Credit report may be reviewed and additional screening may apply
• Position not eligible for Visa sponsorship
• Proven ability to hire, coach, and develop sales professionals

Responsibilities

• Serve as the sales leader of the branch, acquiring, deepening, and retaining customer relationships
• Drive growth in primary checking, deposits, lending, credit cards, and investments
• Lead, coach, and develop a high-performing branch team
• Establish expectations and manage performance through targeted coaching
• Identify customer financial needs and deliver tailored consumer and business solutions
• Use branch manager routines to improve capability and productivity
• Partner with Wealth & Investment Management, Business Banking, and Home Lending sales partners
• Educate customers about digital banking options
• Analyze reporting and employee observations to identify strengths and opportunities
• Improve team performance, wallet share, and customer relationships
• Balance growth, operational soundness, risk management
• Resolve issues and model protective behaviors
• Complete Branch Manager Readiness Program or current role equivalent

Skills

Branch Management

Sales Leadership

Customer Relationships

Coaching & Development

Digital Banking

Tools

Digital Banking Platforms

Reporting Tools

Job description

• Serve as the sales leader of the branch, acquiring, deepening, and retaining customer relationships
• Drive growth in primary checking, deposits, lending, credit cards, and investments
• Lead, coach, and develop a high-performing branch team
• Establish expectations and manage performance through targeted coaching
• Identify customer financial needs and deliver tailored consumer and business solutions
• Use branch manager routines, observation, feedback, and follow‑up to improve capability and productivity
• Partner with Wealth & Investment Management, Business Banking, and Home Lending sales partners
• Educate customers about digital banking options
• Analyze reporting and employee observations to identify strengths and opportunities
• Improve team performance, primary bank relationships, and wallet share
• Balance growth, operational soundness, talent decisions, and risk management
• Resolve issues and model behaviors that protect customers, employees, and the company
• Complete the Branch Manager Readiness Program, including mentorship, job shadowing, and practical branch‑operations learning, unless currently serving as a Wells Fargo Branch Manager

Requirements

• 5+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, or education
• 2+ years of leadership experience
• Ability to work a schedule that includes Saturdays
• Ability to travel in assigned geography up to 50% of the time during the first 6 months and prior to or until placement in a specific branch, depending on location
• SAFE registration required at the time of employment
• Loan Originators must meet LO/CFPB requirements
• Compliance with Wells Fargo policies and standards related to financial responsibility, character, fitness, and criminal background
• Credit report may be reviewed and additional ongoing screening may apply
• Position is not eligible for Visa sponsorship
• Proven ability to hire, coach, and develop sales professionals and direct reports
• Ability to lead a customer‑focused sales culture and drive measurable growth
• Ability to analyze performance and execute action plans
• Independent judgment and critical thinking skills
• Success managing and coaching across affluent, high net worth, and business customer segments
• Ability to lead teams in influencing, educating, and connecting customers to digital banking technology
• Knowledge of banking laws and regulations, compliance controls, operational risk management, and loss prevention

Core Competencies

Demonstrates expertise in leading branch operations, driving sales growth, and developing high‑performing teams while ensuring compliance with banking regulations and delivering exceptional customer service.

Highest‑signal resume keywords

• Branch Management Experience
• Sales Leadership
• Customer Relationship Management
• Compliance Knowledge
• Coaching and Development

ATS Optimization Keywords

Hard Skills

• Banking Laws and Regulations
• Performance Analysis
• Risk Management
• Loan Origination
• Digital Banking Technology

Soft Skills

• Critical Thinking
• Independent Judgment
• Coaching Skills
• Customer Focus
• Team Leadership

Certifications & Qualifications

• SAFE Registration

Industry Keywords

• Financial Services
• Branch Network
• Operational Risk Management
• Customer Segmentation
• Wealth Management

Tools & Technologies

• Digital Banking Platforms
• Reporting Tools