Branch Manager, Multiple Levels

Jobtailor; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

U.S. Bank is seeking a Branch Manager to lead one or more retail bank branches in the Los Angeles market. The role focuses on delivering exceptional customer experiences while ensuring compliance with banking laws and internal policies.

You will coach and develop team members, identify financial needs, and collaborate with partners across wealth, business banking, mortgage, and payments to meet growth targets.

Qualifications

• Experience leading and managing multiple retail bank branches.
• Ability to assess customer financial needs and map suitable products/services.
• Proven ability to develop and coach teams toward goals and compliance.

Responsibilities

• Lead and manage one or more retail bank branches to meet business goals and regulations.
• Deliver excellent customer experiences aligned with U.S. Bank culture and values.
• Coach, mentor, train, recognize, and supervise branch team members.
• Identify customers’ financial needs and recommend appropriate products and services.
• Collaborate with partners in wealth, business banking, mortgage, and payments to reach goals.
• Lead customer experience initiatives and motivate the team.

Skills

Retail Banking

Financial Needs Assessment

Product and Service Recommendation

Business Strategy Development

Performance Management

Education

Bachelor's degree

NMLS Registration

Job description

• Lead and manage one or more retail bank branches to ensure business goals are met and banking laws and regulations are followed


• Demonstrate and ensure an excellent customer experience aligned with U.S. Bank culture and core values


• Coach, develop, mentor, train, recognize, and supervise team members


• Identify customers’ financial needs and recommend appropriate products and services


• Help individual and business customers reach financial goals through collaboration with wealth, business banking, mortgage, and payment services partners


• Lead customer experience initiatives and provide team motivation and direction


• Expand the customer base and promote U.S. Bank products and services in the local market and community


• Identify opportunities, obstacles, and trends to meet business objectives


• Contribute to strategy objectives and lead district or market projects and initiatives at higher levels


• Support employee growth, performance management, and a culture of support


• Ensure compliance with the U.S. Bank Code of Ethics, Anti-Money Laundering, Bank Secrecy Act, information security, and suspicious activity reporting requirements

Requirements

• Minimum of 3 years of banking or retail management experience


• Branch Manager 3: typically 3 to 4 years of banking or retail management experience


• Branch Manager 4: typically 4 to 5 years of banking and/or retail management experience


• Branch Manager 5: typically 5 years of banking and/or retail management experience


• Bachelor’s degree or equivalent is typically expected for Branch Manager levels 3, 4, and 5


• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z


• Ongoing compliance with legal and regulatory registration requirements


• Satisfactory criminal and credit record for NMLS registration


• Compliance with the U.S. Bank Code of Ethics and Business Conduct


• Compliance with Anti-Money Laundering, Bank Secrecy Act, information security, and suspicious activity reporting requirements


• Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights


• Ability to exercise discretion and independent judgment


• Ability to comply with U.S. Bank policies, procedures, workplace conduct, and safety policies

Core Competencies

Demonstrates strong leadership in managing retail bank branches, ensuring compliance with banking regulations, and delivering exceptional customer experiences. Capable of coaching and developing team members while driving business growth and strategic initiatives.

Highest-signal resume keywords

• Banking Management Experience


• Customer Experience Leadership


• NMLS Registration


• Compliance with Banking Regulations


• Team Development and Coaching

ATS Optimization Keywords

Hard Skills

• Retail Banking


• Financial Needs Assessment


• Product and Service Recommendation


• Business Strategy Development


• Performance Management

Soft Skills

• Coaching


• Conflict Resolution


• Relationship Management


• Critical Thinking


• Accountability

Certifications & Qualifications

• National Mortgage Licensing System (NMLS) Registration

Industry Keywords

• Anti-Money Laundering


• Bank Secrecy Act


• U.S. Bank Code of Ethics


• Information Security


• Suspicious Activity Reporting