Branch Manager

Ballston Spa National Bank; Village of Ravena (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life insurance

401(k) plan with company match

Pension plan

Tuition reimbursement

Paid time off + 11 paid holidays

Job summary

Ballston Spa National Bank is seeking an experienced Branch Manager to lead daily branch operations, develop staff, and grow customer relationships in the Capital Region. You will coach employees to achieve goals, ensure exceptional service, and drive community-focused banking solutions.

The role emphasizes regulatory compliance, team leadership, and collaboration with sales goals to grow deposits and referrals.

Qualifications

• Associate's degree in Business/Finance/Management or related field is required; Bachelor's degree preferred.
• Two to three years of banking, retail management, or financial services experience required.
• Proven ability to coach and develop employees; strong customer relationships and sales skills.

Responsibilities

• Lead daily branch operations and team performance.
• Coach and mentor employees to support professional growth.
• Build and strengthen customer relationships.
• Support branch sales and referral goals.
• Manage staffing, scheduling, and performance management.
• Participate in community and networking activities.
• Ensure compliance with policies, procedures, and regulations.

Skills

Customer relationships

Sales skills

Communication

Leadership

Coaching

Regulatory compliance

Education

Associate's degree in Business/Finance/Management

Bachelor's degree preferred

Tools

Banking software

CRM systems

Job description

Invest in your future at BSNB!

BSNB is looking for an experienced Branch Manager to lead branch operations, support team development, and foster strong customer relationships. Join a nationally recognized local community bank!

A DAY IN THE LIFE

As a Branch Manager, you will be responsible for the overall success of the branch through exceptional customer service, employee engagement, community involvement, and business development activities.

You will lead and develop branch staff, coach employees to achieve individual and team goals, and ensure customers receive outstanding service. This position plays a key role in growing relationships within the community while maintaining operational excellence and regulatory compliance.

ESSENTIAL DUTIES

• Lead daily branch operations and team performance.
• Coach and mentor employees to support professional growth.
• Build and strengthen customer relationships.
• Support branch sales and referral goals.
• Manage staffing, scheduling, and performance management.
• Participate in community and networking activities.
• Ensure compliance with policies, procedures, and regulations.

QUALIFICATIONS

• Associate's degree in Business, Finance, Management, or a related field required; Bachelor's degree preferred.
• Two to three years of banking, retail management, or financial services experience required.
• Previous supervisory or leadership experience preferred.
• Proven ability to coach and develop employees.
• Strong customer relationship management and sales skills.
• Excellent communication, organizational, and problem‑solving abilities.
• Proficiency with banking technologies and computer applications.

OUR INVESTMENT IN YOU

BSNB offers a generous compensation and benefits package. This includes medical, dental, vision, company-paid life insurance, voluntary insurances, both a 401(k) plan with a company match and a pension plan, and tuition reimbursement.

We invest in you with a generous paid time off package along with 11 paid holidays. We believe providing a work‑life balance is key to your success and investing in your professional development is an important aspect of your growth and satisfaction.

ABOUT BALLSTON SPA NATIONAL BANK

Established in 1838, we are proud to provide community banking to individuals, families, and businesses located in the greater Capital Region. Thirteen full-service banking offices provide products and services and digital capabilities geared toward meeting the needs of the markets we serve. As a community‑minded financial institution, we make giving back and volunteer work a priority.

Equal Employment Opportunity

BSNB provides all employees and applicants an equal employment opportunity in the manner required by law in all aspects of employment regardless of race, color, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, marital status, military status, disability, predisposing genetic characteristics, domestic violence victim status, or any other status protected by local, state, or federal law.

BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans.

We thank all applicants for their interest and will contact those candidates who are under consideration.