Branch Manager

PTSolutions; Tukwila (WA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

First Shift

No Weekends

Paid Holidays

Tuition Reimbursement

401(k) with Company Match

Health & Dental Insurance

Disability & Life Insurance

Employee Assistance Program

Job summary

PTSolutions is seeking a Branch Manager to lead our Tukwila, WA branch. You will oversee operations, customer service, warehousing, and team guidance to help neighbors find the right tool for the job.

Responsibilities include coordinating stocking levels, handling orders and returns, and supervising staff while aligning with company objectives and policies. This role requires strong communication and a customer‑centric mindset.

Qualifications

• Experience leading branch operations in distribution or similar industry.
• Strong communication and customer-service orientation.
• Ability to manage inventory and work cross-functionally with sales and service teams.

Responsibilities

• Lead branch operations, including customer service, warehousing, maintenance, and relations.
• Assist customers with orders, quotes, changes, and returns via phone, email, and sales counter.
• Coordinate stocking levels with Sales Representatives to meet local requirements.
• Supervise branch team, including hiring, training, and performance management.
• Plan tasks to achieve goals and communicate company policies to staff.
• Back up all positions within the branch when needed and advise on e-commerce services.
• Support team and customers with service escalations and issue resolution.
• Engage in growth opportunities locally and nationally; promote from within.

Skills

Inside Sales/ Warehouse Supervisory

Customer-focused

Strong communication

Cross-functional teamwork

ERP software experience

Tools

ERP software

Job description

PTSolutions is the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings while guaranteeing responsive personal service and same-day shipping.

We're looking for a Branch Manager to join our team. As a Branch Manager you will lead the operations of our Tukwila, WA branch and provide oversight & guidance to our team of branch associates who are helping our neighbors find the right tool for the job.

Benefits

• First Shift and No Weekends!
• Paid Holidays, Paid Vacation
• Competitive Pay
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
• FSA, DCA, Pet Insurance
• Check out our website for more information! https://ptsolutionscareers.com/

Position Responsibilities

• Responsible for branch performance, including customer service, warehousing, maintenance, and customer relations
• Assist customers with orders, quotes, changes, and returns; accurately respond to requests via phone, email, and sales counter
• Coordinate with Sales Representatives to establish and maintain stocking levels that meet local customer requirements
• Assist with the resolution of escalated customer and service issuesSupervisory responsibility for branch team members, including hiring, training, performance management, etc.
• Plan and organize the team's tasks & work responsibilities to achieve goals and objectives
• Understand, support, and communicate company objectives, policies, and procedures to branch staff
• Act as a backup for all positions within the branch when necessary
• Advise team members and customers on e-commerce services
• Other duties as assigned

Required Experience

• Ability to quickly build relationships with employees and customers
• Inside Sales and/or Warehouse Supervisory experience
• Previous experience working in distribution
• Excellent communication skills including verbal, written, and interpersonal
• Customer‑centric attitude and a desire to grow with and contribute to a customer‑focused company
• Ability to work with cross‑functional teams to achieve company goals
• Proficient use of a Windows computer, Microsoft Office & Teams

Physical Requirements

• Must be able to lift 50 lbs, occasionally up to 70 lbs
• Must be able to frequently stand, twist, bend, and lift
• Physically capable & willing to operate a forklift (training will be provided)

Additional Qualifications

• Experience using ERP software
• Knowledge of cutting tools & machine shop supplies
• Supervisory experience in a B2B sales environment

This job description is not intended to be all-inclusive. Employees may be required to perform other related duties to meet the ongoing needs of the Company.

This position will be based in our Tukwila, WA facility, so only candidates residing within driving distance to the Tukwila area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keyword: Branch Manager