Branch Manager

Cutting Edge Supply; Sparks (NV); On-site; USD 65,000 - 95,000; Full time

Job summary

Cutting Edge Supply in Sparks, Nevada seeks an experienced working manager to oversee daily operations at the Sparks branch, supervise staff, plan budgets, and ensure work quality aligns with company policies.

This role blends inside sales with branch leadership, requiring strong communication, customer service, and organizational skills. Knowledge of Global Shop Solutions ERP and MS Office is a plus; experience in manufacturing or distribution is essential.

Qualifications

• 5 years of management experience in manufacturing or distribution.
• Experience with ERP systems and operations planning.
• Strong communication and organizational skills.
• Ability to supervise personnel and maintain quality standards.
• Proven customer service orientation.

Responsibilities

• Oversee daily operations for Sparks branch and supervise staff.
• Plan budgets and monitor performance against targets.
• Coordinate inside sales activities and support outside sales.
• Ensure compliance with company policies and safety procedures.
• Communicate with management on issues and improvements.

Skills

Customer service

Communication

Team leadership

Multitasking

Attention to detail

Microsoft Office

Self-motivated

Conflict resolution

Project management

Education

High school diploma

Tools

Global Shop Solutions ERP

Job description

Cutting Edge Supply is now an Employee-Owned Company!

Job Purpose

This position has primary responsibility of overseeing daily operations for our Sparks branch. This will include supervising personnel, planning budgets and maintaining the standard and quality of work to make sure daily targets are met, ensuring that all work is completed in line with company procedures and policies and reporting any work-related issues to management.

This is a working manager role. Therefore, the job encompasses being part of the inside sales team.

Essential Functions

• Responsible for assisting outside sales representatives in nurturing customer relationships and ensuring a high level of customer service.
• Be able to communicate effectively with employees and customers over the phone, through email and in person.
• Be self-driven through the pursuit of producing positive results.
• Responsible for parts order processing:
• Accurate, and up to date knowledge of the part systems for all company parts
• Understands and employs good selling techniques, including conveying a professional and positive manner over the phone
• Remains aware of order statuses, keeping customers aware of any issues
• Organizing, planning and managing daily tasks and operations of the branch
• Evaluating the branch’s performance and identifying areas of improvement
• Providing technical direction and professional support to personnel
• Ensure that all employees comply with the policies and procedures of the company
• Review office operations and report any issues to management
• Maintains high employee morale
• Work with human resources department to handle all disputes or conflicts
• Work on special projects as assigned
• All other duties assigned by immediate supervisor/management.
• Responsible for understanding and executing Company goals and objectives while actively contributing to the cohesiveness of the team.

Qualifications

Education

• High school graduate
• Education and experience commensurate with job responsibilities.

Experience

• Prior management experience in manufacturing or distribution role (5 years)
• Excellent knowledge of management best practices and strong managerial skills
• Solid communication and team working skills
• Excellent organizational and project management skills
• Global Shop Solutions ERP Software Experience a Plus

Skills

• Ability to navigate stressful work situations
• Strong attention to detail
• Possess exceptional customer service skills
• Strong sense of urgency
• Work with and through people to reach goals.
• Strong Ability to multitask
• Clear/effective written and oral communication
• Self-motivated
• Proficient in Microsoft Office
• Must be dependable/reliable

Working Conditions

A combination of Temperature-controlled office with moderate noise level, warehouse and outdoor environments. Occasional exposure outdoor elements such as heat, rain, wind, humidity and cold. Personal protective equipment as required.

Also, may be in shop area with dust, noise, heavy moving machinery, heat, cold and humidity (not temperature controlled).