Branch Manager

Scalis LLC; Saint Paul (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Scalis LLC is seeking a Branch Manager to lead a service and installation operation in the northwest Minneapolis–St. Paul metro area. You will oversee daily operations, coach field service professionals, and support sales initiatives to drive customer satisfaction and growth.

The ideal candidate balances operational efficiency with employee development and financial performance, building trust and accountability across a high-performing team.

Qualifications

• 5+ years of leadership or management experience in a service-oriented environment.
• Proven ability to lead field-based teams and manage day-to-day operations.
• Strong people leadership, coaching, and conflict-resolution skills.
• Experience managing budgets, metrics, and business objectives.
• Proven ability to build and maintain customer relationships.
• Strong organizational, analytical, communication, and problem-solving skills.
• Proficiency with business reporting tools.

Responsibilities

• Lead, coach, and develop a team of field service technicians, sales professionals, and administrative support personnel.
• Foster a positive, collaborative, and accountable work environment.
• Establish clear performance expectations and provide coaching and feedback.
• Address employee concerns and resolve conflicts professionally and constructively.
• Identify opportunities for employee development, training, and continuous improvement.
• Support staffing, workforce planning, and employee retention initiatives.
• Oversee daily branch operations, including service delivery, installation activities, scheduling, and resource allocation.
• Ensure projects and service commitments are completed safely, efficiently, and to quality standards.
• Monitor operational performance, productivity, labor utilization, and service responsiveness.
• Collaborate with field teams to address operational challenges and implement solutions.
• Maintain processes for scheduling, inventory management, purchasing, and administrative coordination.
• Drive continuous improvements in operational efficiency and branch performance.
• Build and maintain strong customer relationships while identifying growth opportunities.
• Partner with sales to expand market presence and support revenue objectives.
• Provide regular reporting to regional leadership.

Skills

Leadership

Team development

Operations management

Budget management

Customer relationships

Communication

Problem solving

Microsoft Office

Education

Associate's or Bachelor's degree in business/operations management or related field

Tools

Microsoft Office

Job description

About the Company

Our client is a well-established, industry-leading organization specializing in service and installation solutions for commercial and industrial customers. With a strong national presence and a reputation for quality, reliability, and customer service, the company has built long-standing relationships by delivering exceptional technical expertise and responsive service.

The organization offers the resources and stability of a large, established company while empowering local leadership to manage operations, develop employees, strengthen customer relationships, and drive business growth.

Position Overview

We are seeking an experienced Branch Manager to lead a service and installation operation in the northwest Minneapolis‑St. Paul metro area.

This position is responsible for overseeing daily operations, developing and leading a team of field service professionals, supporting sales initiatives, and ensuring exceptional customer satisfaction.

The ideal candidate is a hands‑on, people‑focused leader who can balance operational efficiency with employee development, financial performance, and business growth. Success in this role requires the ability to build trust, establish accountability, manage conflict effectively, and create a collaborative, high‑performing team.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop a team of field service technicians, sales professionals, and administrative support personnel.
• Foster a positive, collaborative, and accountable work environment.
• Establish clear performance expectations and provide consistent coaching and feedback.
• Address employee concerns and resolve conflicts professionally and constructively.
• Identify opportunities for employee development, training, and continuous improvement.
• Support staffing, workforce planning, and employee retention initiatives.

Operations Management

• Oversee daily branch operations, including service delivery, installation activities, scheduling, and resource allocation.
• Ensure projects and service commitments are completed safely, efficiently, and to established quality standards.
• Monitor operational performance, productivity, labor utilization, and service responsiveness.
• Collaborate with field teams and support personnel to address operational challenges and implement solutions.
• Maintain effective processes for scheduling, inventory management, purchasing, and administrative coordination.
• Drive continuous improvements in operational efficiency and overall branch performance.

Business Development & Customer Relationships

• Build and maintain strong relationships with existing customers while identifying opportunities for business growth.
• Partner with sales professionals to expand market presence, generate new opportunities, and support revenue objectives.
• Ensure customer expectations are consistently met through responsive communication and reliable service.
• Support proposals, quotations, service agreements, and ongoing customer account management.
• Serve as a point of escalation for complex customer concerns.

Financial & Business Performance

• Assume responsibility for branch financial performance, including revenue, profitability, budgets, and operating expenses.
• Monitor key performance indicators, service margins, labor costs, and overall operational efficiency.
• Develop forecasts and business plans that support organizational objectives.
• Evaluate opportunities to improve profitability while maintaining service quality and employee engagement.
• Provide regular operational and financial reporting to regional leadership.

Qualifications

Required

• 5+ years of leadership or management experience in a service-oriented, installation, construction, or technical operations environment.
• Demonstrated success leading field-based teams and managing day‑to‑day business operations.
• Strong people leadership skills, including coaching, employee development, conflict resolution, and performance management.
• Experience managing budgets, financial performance, operational metrics, and business objectives.
• Proven ability to build and maintain customer relationships.
• Strong organizational, analytical, communication, and problem‑solving skills.
• Proficiency with Microsoft Office applications and business reporting tools.

Preferred

• Experience managing a branch, service center, or regional business operation.
• Background working with skilled trades, technical professionals, or field service personnel.
• Experience supporting service agreements, sales initiatives, and recurring customer relationships.
• Familiarity with workforce planning, scheduling, inventory management, and operational improvement initiatives.
• Associate's or bachelor's degree in business, operations management, construction management, or a related field.

What Makes This Opportunity Attractive

• Join an established industry leader with a strong reputation and national presence.
• Take ownership of a branch operation with meaningful responsibility and autonomy.
• Lead an experienced team with opportunities to strengthen culture, performance, and collaboration.
• Influence business growth, operational strategy, and customer satisfaction.
• Benefit from the resources and stability of a larger organization while making a direct impact at the local level.

The Ideal Candidate

We're looking for a leader who genuinely enjoys developing people and building strong teams.

This individual should be comfortable making difficult decisions, navigating challenging situations, and maintaining accountability while treating employees with respect.

While technical operations experience is valuable, direct experience in the company's specific industry is not required. We are particularly interested in individuals who have successfully led teams in service‑driven businesses and understand the importance of employee engagement, customer relationships, and operational excellence.

Additional company information will be shared with qualified candidates during the interview process.