Branch Manager

Niles Enterprises; Fort Wayne (IN); On-site; USD 90,000 - 150,000; Full time

Job summary

Niles Enterprises in Indiana is seeking a Branch Manager to lead the Fort Wayne branch, overseeing customer service, business development, project execution, workforce planning, safety, and financial performance.

The role monitors branch performance, establishes priorities, and collaborates with operational and functional leaders to ensure projects are executed safely, efficiently, and aligned with customer expectations and company goals.

Qualifications

• Bachelor’s degree in business, Construction Management, Engineering, Operations Management, or related field preferred.
• 7+ years of progressive leadership experience in industrial services, construction, maintenance services, coatings, roofing, or related industries.
• Demonstrated experience managing customer relationships and business operations.
• Proven experience managing budgets, financial performance, and profitability.
• Strong understanding of project management, estimating, operations, and customer service.

Responsibilities

• Own the overall financial and operational performance of the branch, including revenue, gross margin, profitability, backlog, and forecasting.
• Develop and execute branch business plans aligned with company objectives.
• Monitor branch performance, identify opportunities for improvement, and implement corrective actions to support profitable growth.
• Participate in budgeting, forecasting, and strategic planning activities.
• Build and maintain strong relationships with key customers and serve as a senior point of contact for the branch.
• Understand customer needs and ensure expectations are consistently met or exceeded.
• Address customer concerns and escalations promptly and effectively.
• Identify opportunities to retain and expand existing business and develop new customer relationships.
• Provide leadership and oversight to ensure branch projects are executed safely, efficiently, and in accordance with customer and company expectations.
• Collaborate with Project Managers and Field Leadership to monitor project performance, resolve operational challenges, and address risks.
• Support workforce planning and resource allocation based on current and anticipated business needs.
• Promote employee engagement, accountability, collaboration, and development within the branch.
• Ensure compliance with company policies, safety requirements, customer expectations, and applicable regulations.
• Identify opportunities for new business, additional services, recurring work, and growth within existing accounts.
• Develop and execute strategies to strengthen customer retention and expand branch business.
• Monitor market and customer activity and support business development, pricing, presentations, and contract negotiations as appropriate.
• Collaborate with Account Managers and other business leaders to support customer growth and successful account transitions.

Skills

Leadership

Customer relations

Budgeting

Project management

Cross-functional teams

Strategic planning

Negotiation

Communication

Education

Bachelor’s degree in business, Construction Management, Engineering, Operations Management, or related field

Tools

Microsoft Office

ERP/CRM systems

Job description

Core Values:

Care Trust Help (C.T.H.)

Summary Of Position

The Branch Manager provides leadership across customer service, business development, project execution, workforce planning, safety, and financial performance. The role monitors branch performance, establishes priorities, and works closely with operational and functional leaders to ensure projects are executed safely, efficiently, and in alignment with customer expectations and company goals. The Branch Manager is accountable for customer retention, market development, opportunity growth, employee engagement, operational excellence, and branch financial results. The role develops strategic customer relationships, identifies opportunities within existing and prospective accounts, and ensures the branch is positioned for sustainable growth. The Branch Manager leads through collaboration with Project Managers, Account Managers, Estimators, Safety, Workforce Planning, and other functional teams to achieve branch objectives and deliver a consistent customer and employee experience. The Branch Manager is responsible for the overall leadership, growth, and performance of the assigned branch. The role is accountable for developing and maintaining strong customer relationships, identifying business opportunities, supporting profitable growth, and ensuring effective execution of branch operations.

Essential Duties And Responsibilities

Financial & Business Leadership

• Own the overall financial and operational performance of the branch, including revenue, gross margin, profitability, backlog, and forecasting.
• Develop and execute branch business plans aligned with company objectives.
• Monitor branch performance, identify opportunities for improvement, and implement corrective actions to support profitable growth.
• Participate in budgeting, forecasting, and strategic planning activities.

Customer Relationship Management

• Build and maintain strong relationships with key customers and serve as a senior point of contact for the branch.
• Understand customer needs and ensure expectations are consistently met or exceeded.
• Address customer concerns and escalations promptly and effectively.
• Identify opportunities to retain and expand existing business and develop new customer relationships.

Operations Leadership

• Provide leadership and oversight to ensure branch projects are executed safely, efficiently, and in accordance with customer and company expectations.
• Partner with Project Managers and Field Leadership to monitor project performance, resolve operational challenges, and address risks.
• Support workforce planning and resource allocation based on current and anticipated business needs.
• Promote employee engagement, accountability, collaboration, and development within the branch.
• Ensure compliance with company policies, safety requirements, customer expectations, and applicable regulations.

Business Development & Growth

• Identify opportunities for new business, additional services, recurring work, and growth within existing accounts.
• Develop and execute strategies to strengthen customer retention and expand branch business.
• Monitor market and customer activity and support business development, pricing, presentations, and contract negotiations as appropriate.
• Collaborate with Account Managers and other business leaders to support customer growth and successful account transitions.

Required Qualifications

• Bachelor’s degree in business, Construction Management, Engineering, Operations Management, or related field preferred.
• 7+ years of progressive leadership experience in industrial services, construction, maintenance services, coatings, roofing, or related industries.
• Demonstrated experience managing customer relationships and business operations.
• Proven experience managing budgets, financial performance, and profitability.
• Strong understanding of project management, estimating, operations, and customer service.
• Experience leading cross-functional teams and driving business results.
• Strong business acumen and strategic planning skills.

Technical Skills

• Financial and business management
• Customer and contract management
• Operations and project management
• Business development and strategic planning
• Leadership and team development
• Negotiation, communication, and problem-solving
• Microsoft Office and ERP/CRM systems