Branch Manager

Cummins Inc; Roanoke (VA); On-site; USD 106,000 - 158,000; Full time

Job summary

Cummins Inc. in Roanoke, VA is seeking a Branch Manager to oversee a single location within our General Management team. You will drive strategic objectives and lead daily operations.

The role emphasizes P&L accountability, operating plan development, and customer relationship building, with a focus on safety and environmental standards. Join a team committed to excellence and continuous improvement at Cummins.

Qualifications

• College or university degree in Business Administration or Engineering required.
• Six Sigma Green Belt certification or Sponsor certification required.
• Significant managerial and budgetary experience.

Responsibilities

• Lead single-location branch operations and align with company goals.
• Own full P&L accountability and branch performance.
• Develop and execute the Annual Operating Plan with leadership.
• Monitor KPIs, asset utilization, and profitability; drive actions.
• Drive market growth through sales, marketing, and partnerships.
• Maintain high customer satisfaction and service culture across the branch.
• Lead talent strategy: recruit, develop, retain high-performing teams.
• Ensure safety, warranty, and environmental compliance.

Skills

Communication

Customer focus

Safety culture

Service capacity

Education

Business Administration degree

Engineering degree

Job description

We are looking for a talented Branch Manager to join our team specializing in General Management for Cummins, Inc. in Roanoke, VA.

In this role, you will make an impact in the following ways:

• Lead and oversee single location ensuring alignment with company goals.
• Own full P&L accountability and performance across all branch financial and operational metrics.
• Develop and execute the Annual Operating Plan in partnership with Business Development and branch leadership.
• Monitor key performance indicators (balanced scorecards, asset utilization, profitability) and drive corrective actions.
• Drive market growth through sales and marketing plans, while building strong customer and partner relationships.
• Ensure high customer satisfaction (NPS/Lens of Customer) and foster a strong customer service culture across the branch.
• Lead talent strategy- recruit, develop, motivate, and retain high-performing teams.
• Ensure operational excellence and compliance, including warranty management, cycle time improvements, and adherence to health, safety, and environmental standards.

To be successful in this role you will need the following:

• Communicates effectively - Tailor communication to your audience. Adjust messaging for customers, technicians, and leadership. Be clear, concise, and action-oriented; reinforce priorities regularly.
• Customer focus - Build strong relationships with key customers and anticipate needs. Translate customer expectations into actionable service plans. Drive responsiveness, quality, and issue resolution to improve satisfaction.
• Influence the Health, Safety and Environmental Culture - Champion a strong health, safety, and environmental culture. Lead by example and hold teams accountable to safety standards. Integrate safety into daily operations and decision-making.
• Service Capability, Capacity and Coverage - Use service capability metrics to identify gaps and prioritize improvements. Align technician capacity, skills, parts, and tools to demand. Continuously improve coverage, efficiency, and service consistency across the branch.

Education/Experience:

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
• Six Sigma Green Belt certification or Sponsor certification required.
• Significant relevant experience required, including managerial and budgetary experience.

Additional Information

• Six Sigma Green Belt certification or Sponsor certification preferred.
• College, university, or equivalent degree in required Business Administration, Engineering, or related subject preferred.

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job General Management

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Min Salary $105600

Max Salary $158400

ReqID 2436288

Relocation Package No

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.