Branch Manager

Bentley-Truck-Services---S.-Philadelphia; Philadelphia (Philadelphia County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

PTO, sick time, and paid holidays

Generous 401(k) match

Medical, dental, and vision insurance

Company-paid life insurance

Supplemental insurance options

Employee referral bonus

Supportive, team-focused workplace

Job summary

Bentley Truck Services, Inc. is seeking a Branch Manager for our Essington, PA location. You will oversee daily operations to ensure safety, efficiency, and profitability, with managers reporting to you across service, lease & rental, parts, and sales.

Develop teams, maintain strong customer service, and drive business growth. The role requires a focus on accountability, coordinating locations, and representing the company in a professional manner. Reports to the Sr.

Qualifications

• At least 5 years managerial experience in Body Shop or Service.
• Associates degree or 10 years related experience.
• Familiar with Microsoft Office software.
• Mentor and hold employees accountable.
• Help grow teams via hiring and development.
• Knowledge of safety and compliance in body shops.

Responsibilities

• Promote safety throughout the facility and maintain cleanliness and customer service culture.
• Provide weekly updates to owners on location performance and needs.
• Interact with customers and provide repair estimates; keep insurers informed of status.
• Schedule technicians to meet workload and coordinate payments with customers/insurers.
• Ensure proper time submission for payroll and adherence to guidelines.
• Lead and develop teams to grow capabilities and drive business growth.
• Escalate HR matters through proper channels when needed.

Skills

Strong communication

Prioritization

Business acumen

Customer service

Management

Mentoring

Organization

Education

Associates degree (Bachelors preferred)

Tools

Microsoft Office

Job description

Position: Branch Manager
Location: Essington, PA
Schedule: Monday-Friday, 7:00am to 5:00pm
Reports To: Sr. Vice President

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 11 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200+ employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!

Benefits

• Competitive pay

• PTO, sick time, and paid holidays

• Generous 401(k) match

• Medical, dental, and vision insurance

• Company-paid life insurance

• Supplemental insurance options

• Employee referral bonus

• Supportive, team-focused workplace

Job Summary

The Branch Manager assures all operations at the specific location are running safely, efficiently, and are profitable. Depending on location they will have managers reporting to them that could be involved in service, lease & rental, parts, and sales. The branch manager needs to develop their teams while holding themselves accountable as well as their team.

Responsibilities

• Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects. Support the team’s actions and concerns. Assure meetings and tasks are documented and stored in the proper location. Responsible for overall cleanliness of facilities and the grounds around it, and a strong customer service culture.
• Provide weekly updates to owners of locations successes, concerns, roadblocks, and where there is need for assistance from outside the location. Of course, on urgent matters they need to be communicated as soon as possible.
• Interact with customers and provide estimates for repairs and keep customers and insurance companies abreast of job status.
• Schedule technicians to satisfy workload. Interact with other functions in organization to assure proper payments from customer or insurance firms.
• Support employees by assuring proper time is submitted for their pay.
• Assure compliance to state and local guidelines for body shops.
• Manage their teams to engage each member and to grow their talents to promote business growth. Work to get employee buy in and provide opportunities for employee to be part of providing solutions.
• Stay abreast of each department needs as far as equipment and manpower and support the process to get those items addressed.
• Oversees plant operations and facility issues by working with internal and external resources to have items maintained or fixed.
• Support training initiatives, and meetings to promote employee awareness of products, safety, benefits, policies, etc.
• Continually seek growth opportunities with product and process knowledge and management, technological, and compliance.
• Assure customers are being taken care of through organizational resources. Escalate issues when appropriate.
• Participate in employee discussions relating to performance reviews and disciplinary concerns.
• Maintain a good understanding and support for organization to reach its goals relating to service, sales, parts, lease and rental.
• Escalate employee relations matters to human resources when appropriate

Knowledge, Skills, and Abilities

• Strong communication skills.
• Ability to work with competing priorities.
• Good business acumen.
• Body Shop / Automotive experience a plus.

• Superior Customer Service skills.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Excellent managerial skills.
• Ability to mentor and influence others.
• Good organizational skills.

Requirements

• At least 5 years experience in a managerial role relating to Body Shop and /or Service.
• Some versatility with other organizational functions.
• Associates degree (Bachelors preferred), or 10 years related experience.
• Ability to mentor and hold employees accountable.
• History of growing teams via hiring and developing. (preferred)
• Familiar with Microsoft Office software.

Why Bentley?

• Established: 35+ years serving the commercial truck industry.

• Family-Owned: A company culture built around integrity, accountability, teamwork, and relationships.

• Growth-Minded: We continue to expand while investing in our people, equipment, and facilities.

• Committed to Excellence: We take pride in providing quality service to our customers and creating a workplace where employees can succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.