Branch Manager

Shoreline Flooring Supplies; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Shoreline Flooring Supplies in Orlando, FL seeks a hands-on Branch Manager to lead daily store and warehouse operations, build strong customer relationships, and develop a high-performing team. You will manage orders, inventory, merchandising, safety, and staff training to ensure efficient service and profitability.

Join a growing company committed to high-quality flooring solutions; lead by example and drive excellent customer outcomes while optimizing operational effectiveness.

Qualifications

• 2+ years warehouse management experience
• 2+ years flooring experience
• Excellent understanding of warehouse management procedures
• Proficient knowledge of inventory and inventory controls
• Ability to operate forklift effectively
• Outstanding leadership, organizational, multitasking, and problem-solving skills
• Available to work extended hours

Responsibilities

• Assist customers at the counter and supervise staff
• Oversee daily store and warehouse operations
• Provide accurate order fulfillment and customer service
• Enter orders, transfers, and inventory data into the system
• Maintain up-to-date product knowledge and inventory locations
• Communicate company policies and procedures clearly
• Safely load and unload trucks as needed
• Check in and store materials, verify quantities and quality
• Perform inventory cycle counts and support year-end inventories
• Develop in-store promotions and displays
• Maintain warehouse appearance through restocking and cleaning
• Ensure safety inspections for equipment are conducted

Skills

Leadership

Customer service

Inventory control

Operations management

Team development

Tools

Forklift operation

Job description

Ready to lead, inspire, and make a lasting impact? We're looking for a hands-on Branch Manager who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in developing high-performing teams. This is an opportunity to join a growing company where your leadership, industry knowledge, and commitment to excellence will directly contribute to our success and the success of our customers.

Our mission is to provide high-quality, sustainable flooring solutions and sundries, serving a wide range of customers, including residential to commercial contractors, subcontractors, and designers. Through expert advice, personalized service, and extensive product selection, we support our customers in creating functional and durable spaces. We are dedicated to building lasting relationships by equipping our team with deep product knowledge and a commitment to excellence in everything we do.

Branch Manager

Summary:

Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Oversee daily operations at our store, supervise the operational and organizational standards of the store. Answers questions, provides information as needed. Generates sales through excellent customer service, add-on, and up-selling. Performs all job responsibilities in a safe, timely and efficient manner.

Duties and Responsibilities:

• Assist customers at counter
• Supervise less than 10 employees between warehouse and counter
• Provide customer information, accurately fill orders, and provide excellent customer service
• Data entry and retrieval on computer system, including entering customer orders, branch transfers, and inventory information
• Continuously update product knowledge. Stay informed and educated as to product inventory, applicability, and location of product in warehouse
• Effectively communicate relevant company/store policies and/or procedures regarding purchases, returns, etc.
• Safely load and unload trucks (as needed)
• Accurately check in and store material, verifying quantities and quality of received material. Report any material back orders and/or material discrepancies
• Perform inventory cycle counts and assist in year-end physical inventories
• Develop and arrange promotional material and in-store displays.
• Maintain appearance of warehouse as needed by continuous re-stocking, straightening, and cleaning
• Perform material handling equipment safety inspections as required
• Perform all duties in a safe manner
• Inform manager of any potentially hazardous conditions
• Hire, train, and oversee new staff.

Requirements:

• 2+ years warehouse management experience
• 2+ years flooring experience
• Excellent understanding of warehouse management procedure
• Proficient knowledge of inventory and inventory controls
• Ability to operate forklift effectively
• Outstanding leadership, organizational, multitasking, and problem-solving skills
• Available to work extended hours

Abilities and Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and arms to finger, handle, feel, carry, or reach. The employee is occasionally required to sit; climb or balance or stoop; kneel, crouch, or crawl. The employee is regularly required to lift to 25 lbs. The employee is frequently required to lift 50 lbs. The employee must be able to safely tolerate heat in the summer and cold in the winter. While performing the duties of this job, the employee is regularly required to talk or hear; read and identify numbers for accurate order filling and receiving of material, payment processing, etc. The employee is regularly required to apply sound reasoning and logic in performing daily tasks. The employee is required to be able to safely operate a forklift and/or pallet jack.