Branch Manager

Kigalistore; Oregon (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading institution in social security is seeking a Manager, Branch to oversee operations at the branch level. The successful candidate will be a dynamic leader with experience in management and a commitment to driving transformation and exceptional service in a fast-paced environment.

Qualifications

• Master's Degree with 2 years relevant experience or Bachelor's Degree with 4 years relevant experience.
• At least 2 years in a supervisory role.

Responsibilities

• Prepare strategic and business plans at the Branch level.
• Manage and coordinate all activities at the branch level.
• Evaluate the performance of all staff at the Branch level.

Skills

Social Security Management

Human Resource Management

Data Analysis

Communication Skills

Strategic Thinking

Education

Master's Degree in Business Administration

Bachelor's Degree in Business Administration

Job description

Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) - Manager, Branch

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as theManager, Branch. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

This role offers a unique opportunity to be at the forefront of a major transformation that will drive strategic initiatives and to work closely with staff, partners, clients, stakeholders, beneficiaries, finance and operations team, as well as compliance and risk management teams to facilitate growth, streamlined operations, exceptional customer service and efficient team management whilst ensuring continuity of business operations and maintenance of strategic partnerships.

If you have what it takes to work closely with a dynamic team and you are passionate about being part of a mission-driven organization that prioritizes the well-being of millions of individuals, then we are looking for you.

Reporting to the Head, Branch Coordination, theManager, Branchwill be responsible for managing, coordinating and supervising all activities at the branch level.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf , which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and are eager to work in a dynamic and collaborative environment, then RSSB is the place for you.

Key Duties and responsibilities

• Prepare strategic and business plans and related budgets at the Branch level

• Review and approve dossiers before their submission to the appropriate hierarchical level and give recommendations where necessary

• Coordinate all activities at the branch level

• Coordinate activities related to the employers inspection at the branch level

• Manage staff under his or her Supervision

• Ensure timely reporting of any risk incidents and compliance issues

• Develop and disseminate performance contract to his/her subordinates

• Evaluate the performance of all staff reporting at the Branch level

• Ensure appropriate filing and records keeping of administrative and another document at branch level

• Provide supervision and guidance to staff at branch and make appropriate task allocations

• Represent the institution at district level in all matters pertaining to the branch

• Identify skills gaps in the staff under his/her supervision and recommend the required trainings

• Analyse and consolidate different reports from staff under his/her supervision and ensure they are submitted in a timely manner

• Provide support and advice to the staff reporting to the branch level

• Propose staff deployment, staff rotation and transfers where necessary

• Deliver non-debt certificates to employers in accordance with rules and regulations in place

• Coordinate the activities related to debt recovery & enforcement

• Coordinate the preparation of inspection, enforcement and audit plans of employers

• Coordinate the preparation of inspection, investigation and occupational hazards reports

• Perform any other duties related to Branch Coordination activities as may be assigned from time to time by he/her supervisor

Key Qualifications and experience

The successful candidate must have at least:

• Master's’ Degree in Business Administration, Human Resource Management, Business Law, Economics, Social Sciences or any other relevant field with preferably 2 years’ relevant experience, 2 of which should have been in a supervisory role

OR

• Bachelors’ Degree in Business Administration, Human Resource Management, Business Law, Economics, Social Sciences or any other relevant field with preferably 4 years’ relevant experience, 2 of which should have been in a supervisory role

Key competencies

Technical Competencies:

• Knowledge of Social Security Management

• Strong knowledge in Human Resource Management

• Ability to analyse data and draw inferences

• Understanding sector trends

• Benefits analysis and planning

• Labour legislation

• Project Management

• Cost benefits analysis

• Ability to analyse data and draw inferences

• Ability to connect the dots

• Information sharing

• Mentoring and Coaching

• Mentoring and Coaching

Behavioral Competencies:

• Communication & Interpersonal Skills

• Result and data Driven

• Breakthrough Innovation

• Technology Savvy

• Managing Resources

• Strategic Thinking

• Problem Solving & Quality Decision Making

• Leading & empowering others

• Driving and managing change

Additional Information

The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by 26thJune 2025.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

Any form of canvassing will lead to automatic disqualification.

Only short-listed applicants will be contacted.

Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.

Women are highly encouraged to apply

RSSB is an Equal Opportunity Employer