Branch Manager

Central One Federal Credit Union; Milford (MA); On-site; USD 69,000 - 89,000; Full time

Job summary

Central One Federal Credit Union in Milford, MA, seeks an experienced Branch Manager to lead daily operations and drive sales while ensuring compliance. This exempt role reports to the VP of Retail Services and supervises the Assistant Branch Manager and staff.

You will develop community relations, manage budgets, and foster a high-performance sales culture, with responsibility for mortgage origination and adherence to BSA/regulatory requirements.

Qualifications

• Bachelor’s degree required.
• 3–5 years supervisory experience in financial services.
• Experience in branch operations and vendor management.
• Strong knowledge of banking regulations.
• Bilingual preferred (English/Spanish/Portuguese).

Responsibilities

• Lead and manage all branch operations to meet service and sales goals.
• Hire, train, schedule, and evaluate staff.
• Oversee BSA compliance and security of branch.
• Direct and manage branch budget and cost center.
• Develop community relationships and local business development.
• Fulfill Mortgage Loan Originator requirements per SAFE Act.

Skills

Supervisory experience

Branch operations

Banking regulations

Lending knowledge

Sales & cross-sell

Office software

Bilingual

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Central One Federal Credit Union

Description

JOB STATUS: Exempt

REPORTS TO: VP of Retail Services

SUPERVISES: Assistant Branch Manager

WHO WE ARE: At Central One, our values are to Deliver Exceptional Service, Work as a Team, Have Fun, and the Credit Union philosophy of People Helping People; all while striving to be C.E.N.T.R.A.L. One Ambassadors. CENTRAL stands for Caring, Enthusiastic, Nimble, Team-Oriented, Resilient, Altruistic and Loyal. At the core of our values lies a commitment to our community, members, and employees, with a focus on overall well-being.

PRIMARY FUNCTIONS

A passion for Central One and our values. Talent for steering the broad vision while being attentive to the team's everyday responsibilities. Manage and direct all branch / micro-branch operations, ensuring quality member service, maximum productivity and attainment of sales goals while maintaining compliance with all applicable laws, regulations and policies.

DUTIES and RESPONSIBILITIES

1. Strives to be the Ideal Team Player: hungry, humble and (people) smart.
2. Serves as community role model and participates in volunteer activities to support the People Helping People value and enhance the Credit Union's visibility.
3. Create and maintain a sales culture/philosophy within the branch, train and coach the staff on the sales process, assist in setting sales goals, implement sales promotions and measure the sales performance of subordinates. Meet the sales goals of the department and the credit union, overseeing monthly sales tracking and submitting results in a timely manner for follow-up.
4. Be a visible presence in the local community, promoting the credit union through participation in business, community, and charitable organizations and activities. Direct and manage consistent and ongoing business development activities.
5. Provide information, counseling and service to members on checking, savings, IRA, consumer loan, home equity and ancillary products, services, policies and procedures, referring to partners as needed. Determine loan requirements and close approved loans as needed; handle escalated member issues.
6. Recruit, hire, schedule, supervise, manage weekly 1 on 1 meetings, and evaluate the performance of all subordinate employees. Make recommendations for promotion and discipline of assigned staff.
7. Assist with the implementation of new products and procedures that provide additional or improved member service; hold weekly staff meetings to communicate operational, sales and service changes.
8. Ensure compliance with all BSA processes, procedures and regulations, meeting all time requirements.
9. Act as a Mortgage Loan Originator as defined by the SAFE Act, fulfilling all requirements to maintain an active federal registration in the Nationwide Mortgage Licensing System and Registry (NMLS)
10. Manage branch cost center income/expenses and meet the budget goals. Complete monthly variance reports and recommend budget levels for fiscal year.
11. Perform all functions of a manager responsible for opening and closing the branch during the evenings and Saturdays, maintaining overall branch security. Fill in and perform duties of branch positions as needed.
12. Stay current on job related equipment, procedures and information via attendance at meetings and seminars and reading various memos, handouts and publications.
13. Adhere to all applicable policies, procedures, and regulations and perform BSA compliance duties as required in the Credit Union BSA Policy.
14. Oversee, provide or assist with the annual BSA and compliance training for branch staff.
15. Manage directly or by delegation the use of any branch facilities per rules of COFCU.
16. Fulfill all other duties as assigned in accordance with all regulations and policies.
17. Responsible for Vendor Management in areas of responsibility including vendor selection, evaluation of potential vendors, negotiating prices and contract terms, conducting due diligence and monitoring vendor performance to ensure vendor compliance with the responsibilities outlined in the contract and statement of work.
18. Stay current on job-related equipment, procedures and/or information by reading handouts/memos, attending meetings and seminars and other necessary means.
19. Adhere to all applicable Credit Union policies, procedures and regulations.
20. Maintain community involvement and participate in special projects, as needed.
21. Perform other duties as requested, or assigned.

SCHEDULE

Variable schedule (Monday - Wednesday 7:45AM - 5:15 PM, Thursday 7:45AM - 6:15 PM, Friday 7:45AM - 5:15 PM, Saturday 8:15 AM - 12:15 PM)

PAY RANGE

$68,500-$88,500 per year commensurate with experience

Requirements

Bachelor’s degree required

3 - 5 years of progressively increasing supervisory experience in a position of similar skills in a credit union or other financial institution, or related experience

Ability to coordinate all functions of a branch operation with flexibility to handle daily questions and problems; supervisory/training skills; knowledge of banking regulations; knowledge of consumer/equity lending; ability to sell, cross-sell and interact professionally, proficiency in Word, Microsoft Office, Outlook and Excel

Capacity to work well with others, dependability, flexibility, initiative, resourcefulness, confidentiality, professionalism

Bilingual proficiency in English and Spanish and/or Portuguese is preferred, but not required.

Equal employment opportunity, including veterans and individuals with disabilities

Equal employment opportunity, including veterans and individuals with disabilities.

PI288164414