Branch Manager

Y-12 Credit Union; Middlesborough (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Y-12 Credit Union in Middlesboro, KY is seeking a Branch Manager who will lead a team, cultivate member relationships, and guide daily operations with integrity.

You will coach staff, ensure compliance, and partner with local businesses to create a welcoming community hub for financial guidance and service excellence.

This role offers growth with a trusted cooperative that values people, learning, and measurable results while making a real difference for members and the community every day.

Qualifications

• Proven experience leading and developing teams.
• Strong coaching, feedback, and accountability skills.
• Customer-focused with ability to build relationships and trust.

Responsibilities

• Build and develop a high-performing team through coaching, feedback, and accountability.
• Strengthen member relationships by helping employees uncover needs and provide meaningful financial solutions.
• Create a branch culture that balances service, growth, and employee development.
• Develop relationships with local businesses, community leaders and organizations.
• Lead branch operations with a focus on accuracy, security, compliance, and efficiency.
• Help employees adapt to new products, services, technology, and evolving member needs.

Skills

Leadership

Coaching

Customer Service

Job description

Lead People. Build Relationships. Not every member walks through the door with the same need.

Not every member walks through the door with the same need. Sometimes they're opening their first account. Sometimes they're looking for financial guidance. Sometimes they're trusting us with a major life decision. As our Branch Manager, you'll develop people, build relationships, and create an experience that keeps members coming back.

Some people manage a branch. Others build trust, develop people, and strengthen a community.

What You'll Be Building

This role includes the leadership and operational responsibilities you'd expect from a Branch Manager, but the impact goes well beyond managing daily activity. You'll:

• Build and develop a high-performing team through coaching, feedback, and accountability.
• Strengthen member relationships by helping employees uncover needs and provide meaningful financial solutions.
• Create a branch culture that balances service, growth, and employee development.
• Develop relationships with local businesses, community leaders and organizations.
• Lead branch operations with a focus on accuracy, security, compliance, and efficiency.
• Help employees adapt to new products, services, technology, and evolving member needs.

Why This Role Matters

• Help employees grow and succeed
• Build meaningful relationships and help members navigate important financial decisions
• Strengthen your community
• Balance people leadership with business results
• Make a visible impact every day

A branch is more than a place where financial transactions happen. It's where relationships are built, trust is earned, and people turn when they need guidance most. That starts with you.

You Might Be a Great Fit If...

You enjoy coaching people, building relationships, and showing employees what success looks like.

You can balance member service, team development, branch performance, and community involvement.

Most importantly, you believe great leadership is about helping people succeed.

Relationships Matter

Years from now, members won't remember every transaction. Employees won't remember every coaching conversation.

But they'll remember the leader who invested in their growth, built trust, and created an environment where people could succeed.

The work isn't always predictable. The challenges aren't always simple. But helping people move forward, building trust, and making a difference in your community is work that matters.

Ready to lead people, build relationships, and make an impact? We'd love to talk