Branch Manager

Northwest Exterminating

Miami (FL)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Company vehicle

Benefits package including medical, d

401(k) plan with company match

Paid vacation, holidays, and sickleave

Employee discounts

Industry-leading training

Job summary

Northwest Exterminating in Florida is seeking a Service Center Manager to lead operations, coach technicians, and manage budgets while representing the Northwest Way with professionalism.

You will drive growth, build strong customer relationships, and ensure service excellence in a dynamic, outdoor-facing role. This position offers strong training and advancement opportunities within a long‑standing Southeast-focused company.

Qualifications

2 to 4 years of experience in a Northwest Family of Brands service center or related experience.
Excellent knowledge of Northwest systems such as ServSuite, SharePoint, Outlook, etc.
Minimum of high school diploma or equivalent required.
Self-motivated and able to work in a fast-paced environment.
Acts with integrity by keeping commitments.
Serves as a Northwest Brand Ambassador, always focusing on the highest level of professionalism and image standards.
Excellent organizational, problem-solving, and customer service skills.
Demonstrate coaching and development ability through strong written and verbal communication.

Responsibilities

Reflects the Northwest Way
Responsible for the growth and expansion of the service center internally and externally
Builds strong relationships and enhances lives of internal and external customers to create "Customers for Life"
Plan, direct and coordinate the operations of a service center
Administer and communicate corporate written and oral policies and procedures
Monitor service center budget
Manage service center to meet goals and objectives
Trains, coaches and develops technicians, inspectors, helpers and office managers
Control and maintain service center equipment, supplies, computers, vehicles, materials and chemicals
Assist team of technicians on difficult assignments
Assessment of customer pest control needs and delivery of service to customers' residential or business locations
Sales of all Northwest services including wildlife control and mosquito, so that revenue goals are met
Can communicate the value of service to customers and to "close the deal"

Skills

Self-motivated

Fast-paced

Customer service

Organizational skills

Communication

Education

High school diploma

Tools

ServSuite

SharePoint

Outlook

Job description

Overview

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you!

Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At Northwest Exterminating, we’re dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you.

Ready to take the next step in your career?

Responsibilities

With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it’s more than that. It’s serving our communities. It’s having your teammates’ backs. It’s going above and beyond and making a difference. We step in and step up when people have problems they can’t fix, and they need the pros. We crush their pest problems and lift their spirits.

Back to you. Are you ready to make a difference? Do you thrive in an ever-changing environment and love problem-solving? Are you organized, friendly, and motivated to succeed? Then we want you on our team!

Why You’ll Love Being a Service Center Manager at Northwest

Freedom to Move In this role, you’ll be on the move, building your career, and growing professionally with a clear view of next steps. As a key representative of Northwest in your community, you'll be trusted with protecting businesses, homes, and families.

Training & Support We believe in investing in YOU. We’ll provide all the training you need to succeed.

Strong Team Community At Northwest, we value strong relationships—both with our team and the communities we serve. You’ll be part of a company that gives back through volunteer work and community outreach, including our Good Deeds Team.

Your Responsibilities

Reflects the Northwest Way

Responsible for the growth and expansion of the service center internally and externally

Builds strong relationships and enhances lives of internal and external customers to create "Customers for Life"

Plan, direct and coordinate the operations of a service center

Administer and communicate corporate written and oral policies and procedures

Monitor service center budget

Manage service center to meet goals and objectives

Trains, coaches and develops technicians, inspectors, helpers and office managers

Control and maintain service center equipment, supplies, computers, vehicles, materials and chemicals

Assist team of technicians on difficult assignments

Assessment of customer pest control needs and delivery of service to customers' residential or business locations

Sales of all Northwest services including wildlife control and mosquito, so that revenue goals are met

Can communicate the value of service to customers and to "close the deal"

What We Expect From You

All we ask, is that you follow the NORTHWEST WAY and we can promise a long and fruitful career! As a NW teammate you serve as a NW Brand Ambassador, always focusing on the highest level of professionalism and image standards.

What We Offer

Competitive pay

A company vehicle, cell phone, and iPad are provided for all route assignments.

Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.

401(k) plan with company match, employee stock purchase plan.

Paid vacation, holidays, and sick leave.

Employee discounts.

Industry-leading, quality training program.

Why Choose Northwest Exterminating

You’ve seen our iconic \"Mouse\" on billboards and trucks around town — now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta’s Top Workplaces, Northwest’s family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!

Qualifications

2 to 4 years of experience in a Northwest Family of Brands service center or related experience

Excellent knowledge of Northwest systems such as ServSuite, SharePoint, Outlook, etc.

Minimum of high school diploma or equivalent required

Self-motivated and able to work in a fast-paced environment

Acts with integrity by keeping commitments

Serves as a Northwest Brand Ambassador, always focusing on the highest level of professionalism and image standards

Excellent organizational, problem-solving, and customer service skills

Demonstrate coaching and development ability through strong written and verbal communication

Physical Demands / Working Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

Lift and carry up to 50 lbs.

Must be able to safely operate a company vehicle for extended periods. Travel may include short stops or longer routes between counties or service areas.