Branch Manager

Dormont Manufacturing Co; Gorham (ME); On-site; USD 60,000 - 80,000; Full time

Job summary

Bangor Savings Bank is seeking a motivated leader for a key position in customer experience and sales in Gorham, Maine. The ideal candidate will guide a sales team, enhance customer relationships, and actively contribute to community engagement by driving sales initiatives.

A high school diploma is required, along with two years of related experience. Join a thriving organization recognized for outstanding customer satisfaction, and be part of a place that values its employees and customers.

Qualifications

• Two years of experience in sales, retail banking, lending, customer service, and/or operations.
• Demonstrated advanced lending proficiency.
• Personal computer literacy.

Responsibilities

• Lead the sales and coaching process to achieve goals.
• Invest in the community through civic engagement.
• Develop external advocates through engagement.
• Manage staffing levels and ensure compliance with regulations.
• Handle complex service issues and process transactions.

Skills

Sales skills

Customer service

Leadership

Lending proficiency

Problem resolution

Education

High school diploma or equivalent

Business or professional training

Job description

What You’ll Do

Lead a team seeking to provide the world’s best customer experience. Help customers and achieve sales goals by identifying financial needs and by offering appropriate services. Develop expertise in consumer and business lending to expand relationships, serving as a trusted advisor. Coach team members and oversee operations.

What We’ll Do

Bangor Savings Bank was recently ranked by JD Power as the Highest in New England for Retail Banking Customer Satisfaction. We are growing in Maine and Northern New England and proud to be one of the Best Places to Work, a top SBA Lender, and top MSHA lender. Joining BSB, you can count on our promise: To remain true to the mission of our founders and deliver our You Matter More promise to help our employees, customers, and communities prosper.

Responsibilities

Exhibit Core Values of Integrity, Respect, Responsibility, Excellence, Teamwork, Diversity, Independence and Community.

Provide Leadership

• Lead the sales and sales‑coaching process to achieve individual and team goals
• Invest in the community through civic engagement and strategic event sponsorship
• Earn customer advocacy by personalizing experiences and being genuinely helpful
• Develop external advocates through robust engagement with customers, prospects and influencers
• Lead recruiting, hiring, performance management and career development of team members
• Set business development, sales, and local market strategy

Sales and Servicing

• Listen actively to identify financial needs, including daily banking, borrowing, saving and referral opportunities
• Proactively identify, schedule and conduct external business calls to originate and expand customer relationships
• Contact existing customers to review relationships, discover opportunities and onboard customers
• Maintain current knowledge of features and benefits of all products, services and digital solutions
• Identify and offer consumer and business loan solutions that meet borrowers’ financial goals
• Handle complex service issues and enlist support of appropriate staff for advanced problem resolution
• Process transactions, open accounts, and close loans in compliance with performance standards

Operations

Manage staffing levels to support the customer experience. Ensure branch facilities are functional and attractive. Follow risk management policy and procedure to ensure compliance with local, state and federal regulations.

General

Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed.

Knowledge / Skills / Experience

• High school diploma or equivalent required; college, business, banking or professional training helpful
• Two years experience in sales, retail banking, lending, customer service and/or operations
• Demonstrated advanced lending proficiency and personal computer literacy

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.