Branch Manager or Assistant Branch Manager

Franklin Savings Bank; Jay (ME); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

Paid holidays

401(k) with employer contributions

Pension plan

Job summary

Franklin Savings Bank in Jay, ME is seeking a Branch Manager or Assistant Branch Manager to drive exceptional customer service and strong operational excellence at the local branch. This hands-on leadership role focuses on developing people, supporting daily branch activity, and growing deposits and relationships in the community.

You will oversee staff, ensure audit readiness, and foster a culture of professionalism while representing the bank in the community.

Qualifications

• Proven supervisory or leadership experience in banking or related customer-focused environment.
• Ability to coach and develop employees while maintaining high operational accuracy.
• Strong understanding of branch operations, deposit products, security procedures, and service expectations.

Responsibilities

• Hire, train, coach, and develop staff while ensuring excellent customer experience and consistent performance.
• Drive deposit and relationship growth through account opening, outbound calling, referrals, and community engagement.
• Lead from the front by assisting customers directly, resolving escalations, and stepping into daily branch work when needed.
• Ensure compliance with bank policies, procedures, and regulatory requirements while continuously improving branch results.
• Lead branch operations, including security, cash controls, dual control standards, and audit readiness.

Skills

Leadership

Staff development

Customer service

Communication

Problem-solving

Hands-on leadership

Education

Bachelor’s degree or equivalent experience

Job description

Lead a branch where exceptional customer service, strong operational excellence, and local relationships drive success. If you’re a people-first leader who leads from the front, supports your team in the day-to-day work, and takes pride in growing branch performance, this could be the role for you.

The Branch Manager or Assistant Branch Manager is responsible for the overall success of the

Jay branch, including daily operations, staff leadership, audit readiness, customer experience, and community growth. This is a hands-on leadership role that requires someone who can develop people while stepping in to support customers and branch activity when needed.

Key Responsibilities:

• Hire, train, coach, and develop staff while ensuring excellent customer experience and consistent performance.
• Drive deposit and relationship growth through account opening, outbound calling, referrals, and community engagement.
• Lead from the front by assisting customers directly, resolving escalations, and stepping into daily branch work when needed.
• Ensure compliance with bank policies, procedures, and regulatory requirements while continuously improving branch results.
• Lead branch operations, including security, cash controls, dual control standards, and audit readiness.

Qualifications:

• Supervisory or leadership experience in banking, retail financial services, or a related customer-focused environment.
• Proven ability to coach and develop employees while maintaining high operational accuracy and accountability.
• Strong understanding of branch operations, deposit products, security procedures, and service expectations.
• Proven ability to generate new business through outreach and relationship building.
• Strong communication, problem-solving, and customer relationship skills.
• Comfortable being a hands-on leader who supports daily branch activity and leads by example.
• Commitment to community engagement and representing the bank with professionalism.
• Bachelor’s degree or equivalent experience.

Success in this role includes:

• A well-trained, confident team that delivers excellent customer experience.
• Deposit and relationship growth through proactive outreach and community presence.
• A Branch Manager who is visible, engaged, and willing to step in when needed.
• Strong operational controls and consistent audit readiness.

Location:

• This is an on-site position, located in Jay, ME
• Training for the position will take place in Farmington, ME

Compensation:

The anticipated salary range for this role is $60,000-$85,000. Individual compensation decisions are based on several factors, including experience, job-related skills, education, certifications, geographic location, and internal equity. This position is also eligible for applicable annual incentive compensation and company-sponsored benefits.

Growth & Recognition:

We are committed to rewarding performance and supporting employee growth. Compensation is reviewed annually, and employees may be eligible for merit-based salary increases based on performance and organizational results.

Why Join Our Team?

We offer a robust benefits package, including:

• Health, dental, vision, life, and disability insurance
• Paid vacation and holidays
• 401(k) with employer contributions
• Pension plan

At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!

In addition, we prioritize our commitment to our communities in which we live and work. We sponsor roughly 140 events each year and in 2025 we donated more than $705,000 to local non-profits and community organizations!

Embrace the opportunity to grow with a team where your contributions are truly valued.

Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination.