Branch Manager

Bangor Savings Bank; Bucksport (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition reimbursement

Holistic health and wellness programs

Rewards and recognition programs

Job summary

Bangor Savings Bank in Bucksport, ME is seeking a motivated leader to enhance customer experiences and achieve sales objectives. The ideal candidate will have experience in retail banking, lending, and customer service, along with excellent coaching skills.

The role involves overseeing operations, engaging with customers, and developing team performance ensuring compliance with all regulations. We offer comprehensive training and a supportive environment to foster your career.

Qualifications

• Two years experience in sales, retail banking, lending, customer service and/or operations.
• Demonstrated advanced lending proficiency and personal computer literacy.

Responsibilities

• Lead a team to enhance customer experience and achieve sales goals.
• Coach team members and oversee daily operations.
• Conduct external business calls to develop customer relationships.
• Ensure compliance with local, state, and federal regulations.

Skills

Sales Experience

Customer Service

Lending Proficiency

Computer Literacy

Education

High school diploma or equivalent

College or business training

Job description

What you’ll do

Lead a team seeking to provide the world’s best customer experience. Help customers and achieve sales goals by identifying financial needs and by offering appropriate services. Develop expertise in consumer and business lending to expand relationships, serving as a trusted advisor. Coach team members and oversee operations.

What we’ll do

BANGOR SAVINGS BANK was recently ranked by JD POWER as the Highest in New England for Retail Banking Customer Satisfaction. We are growing in Maine and Northern New England and proud to be one of the Best Places to Work, a top SBA Lender, and top MSHA lender. Joining BSB, you can count on our promise: To remain true to the mission of our founders and deliver our You Matter More promise to help our employees, customers, and communities prosper.

Responsibilities

• Exhibit Core Values of Integrity, Respect, Responsibility, Excellence, Teamwork, Diversity, Independence and Community.
• Provide Leadership: Foster a positive, team‑oriented environment where employees can’t imagine working anyplace else.
• Lead the sales and sales‑coaching process to achieve individual and team goals.
• Invest in the community through civic engagement and strategic event sponsorship.
• Earn customer advocacy by personalizing experiences and being genuinely helpful.
• Develop external advocates through robust engagement with customers, prospects and influencers.
• Lead recruiting, hiring, performance management and career development of team members.
• Set business development, sales, and local market strategy.
• Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.
• Listen actively to identify financial needs, including daily banking, borrowing, saving and referral opportunities.
• Proactively identify, schedule and conduct external business calls to originate and expand customer relationships.
• Contact existing customers to review relationships, discover opportunities and onboard customers.
• Maintain current knowledge of features and benefits of all products, services and digital solutions.
• Identify and offer consumer and business loan solutions that meet borrowers’ financial goals.
• Handle complex service issues and enlist support of appropriate staff for advanced problem resolution.
• Process transactions, open accounts, and close loans in compliance with performance standards.
• Manage staffing levels to support the customer experience.
• Ensure branch facilities are functional and attractive.
• Follow risk management policy and procedure to ensure compliance with local, state and federal regulations.
• Conform to standards for punctuality, attendance and professionalism per the Employee Handbook.
• May travel or relocate to other branches, change schedule and perform other duties as needed.

Knowledge / Skills / Experience

• High school diploma or equivalent required; college, business, banking or professional training helpful.
• Two years experience in sales, retail banking, lending, customer service and/or operations.
• Demonstrated advanced lending proficiency and personal computer literacy.
• External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

Benefits & Culture

We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well‑being. And our pay, rewards, recognition, and incentive programs ensure that they are well‑compensated for a job well‑done.

EEO Statement

BANGOR SAVINGS BANK provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination; this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.