Branch Manager

Jobtailor; Fort Wayne (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor in Fort Wayne, IN is seeking an onsite Branch Manager to lead multiple branches, mentor staff, and align daily operations with company goals. You will drive customer service excellence, promote products and services, and maintain compliance across locations.

This role requires strong leadership, strategic thinking, and the ability to travel between branches and handle deposits. You will build community relationships, identify growth opportunities, and foster a positive,

Qualifications

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills.
• Ability to make customers and teams feel valued.
• Strategic thinking and ability to analyze performance and identify growth opportunities.
• Willingness to evolve, embrace change, and lead through it.
• Team-oriented mindset and willingness to help wherever needed.
• Excellent communication and interpersonal skills.
• Prior management or leadership experience strongly preferred.
• Desire to grow in leadership and inspire others.
• Reliable transportation for daily travel to assigned branches and bank deposits.
• Ability to travel frequently, including possible extended hours, evenings, or weekends.
• Regular, reliable attendance and punctuality.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Provide onsite management coverage and operational leadership across multiple assigned branches
• Facilitate excellent customer service and set the example in every supported branch
• Lead, mentor, and develop branch team members
• Ensure smooth daily operations and alignment with company goals
• Address customer needs holistically, including matching customers with loan products and assisting with tax services
• Promote World Finance products and services to drive branch growth
• Support and collaborate with team members in each branch overseen
• Maintain compliance with company policies and operational standards
• Build community relationships and identify business growth opportunities
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement
• Travel daily between assigned branches and make bank deposits
• Provide leadership and operational support wherever needed most

Skills

Leadership Experience

Customer Service

Team Development

Strategic Thinking

Operational Management

Communication Skills

Coaching and Mentoring

Attendance & Reliability

Travel Readiness

Job description

• Provide onsite management coverage and operational leadership across multiple assigned branches


• Facilitate excellent customer service and set the example in every supported branch


• Lead, mentor, and develop branch team members


• Ensure smooth daily operations and alignment with company goals


• Address customer needs holistically, including matching customers with loan products and assisting with tax services


• Promote World Finance products and services to drive branch growth


• Support and collaborate with team members in each branch overseen


• Maintain compliance with company policies and operational standards


• Build community relationships and identify business growth opportunities


• Foster a positive team environment that encourages engagement, accountability, and continuous improvement


• Travel daily between assigned branches and make bank deposits


• Provide leadership and operational support wherever needed most

Requirements

• Proven ability to lead, coach, and motivate team members to achieve results


• Strong customer service skills


• Ability to make customers and teams feel valued


• Strategic thinking and ability to analyze performance and identify growth opportunities


• Willingness to evolve, embrace change, and lead through it


• Team-oriented mindset and willingness to help wherever needed


• Excellent communication and interpersonal skills


• Prior management or leadership experience strongly preferred


• Desire to grow in leadership and inspire others


• Reliable transportation for daily travel to assigned branches and bank deposits


• Ability to travel frequently, including possible extended hours, evenings, or weekends


• Regular, reliable attendance and punctuality


• Ability to perform essential functions with or without reasonable accommodation

Core Competencies

Demonstrates strong leadership and operational management skills across multiple branches, with a focus on customer service excellence and team development. Proven ability to analyze performance, identify growth opportunities, and maintain compliance with operational standards.

Highest-signal resume keywords

• Leadership Experience


• Customer Service Skills


• Team Development


• Strategic Thinking


• Operational Management

ATS Optimization Keywords

Soft Skills

• Excellent Communication


• Interpersonal Skills


• Coaching and Mentoring


• Team-Oriented Mindset


• Adaptability

Industry Keywords

• Branch Management


• Customer Needs Assessment


• Loan Products


• Tax Services


• Community Relationships


• Business Growth Opportunities


• Compliance


• Operational Standards