Homecare Branch Operations Manager

All-Ways-Caring-Homecare; Knoxville (TN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Career Growth Opportunities

Work/life balance

Medical, Dental, Vision

401k

Tuition Reimbursement

Great company culture

Job summary

All Ways Caring HomeCare in Knoxville, TN is seeking a Branch Manager to lead branch sales and service delivery, driving profitability and growth. You will recruit, train, and guide staff while building strategic relationships with clients and community partners.

The role focuses on achieving financial targets, managing HR and operations, and delivering exceptional customer satisfaction through people leadership and process improvement.

Qualifications

• 1+ years supervisory experience in a healthcare setting.
• 1+ years sales or marketing experience in healthcare preferred.
• Experience managing systems, processes, and people.
• BS Degree or equivalent experience preferred.
• Flexible with after-hours work as needed.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication.

Responsibilities

• Oversee branch operations to achieve financial goals and profitability.
• Build and maintain relationships with clients, partners, and management.
• Lead recruitment, training, and performance management of branch staff.
• Manage HR: hiring, orientation, and employee relations.
• Monitor quality systems and manage risks related to compensation and expenses.
• Analyze financial reports and implement strategies to improve performance.
• Drive sales and marketing, including lead generation and closing deals.
• Ensure excellent client service and strong referral relationships.
• Develop and execute the branch annual business plan.

Skills

Leadership

Sales & Marketing

Client Relationship Management

Communication Skills

Problem Solving

Team Development

Education

BS Degree or equivalent

Job description

Our Company

All Ways Caring HomeCare

Overview

The Branch Manager plays a pivotal leadership role in driving the success and growth of the All Ways Caring Branch, serving as a key strategic catalyst for organizational excellence. The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Empowered to cultivate and nurture strategic relationships with key clients, community business leaders, and management at all levels, driving continuous improvement and delivering exceptional customer satisfaction.

As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management. The Branch Manager is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention. Responsible for management of all aspects of recruitment and selection processes. Responsible for overseeing Human Resources including: interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.

What you will receive:

• Career Growth Opportunities
• Work/life balance
• Medical, Dental, Vision
• 401k
• Tuition Reimbursement
• Great company culture

External Job Description

• Oversee all branch operations to achieve financial goals and ensure profitability
• Build and maintain relationships with clients, partners, and management
• Lead recruitment, training, and performance management of branch staff
• Manage HR functions including hiring, orientation, and employee relations
• Monitor quality systems and manage risks related to compensation and expenses
• Analyze financial reports and implement strategies to improve branch performance
• Drive sales and marketing efforts, including lead generation, client proposals, and closing deals
• Ensure excellent client service and maintain strong referral relationships
• Develop and execute the branch’s annual business plan

Qualifications

• 1+ years supervisory experience required
• 1+ years sales or marketing experience in healthcare or related setting preferred
• Experience managing systems, processes, and people
• BS Degree preferred or equivalent experience
• Ability to work flexible and after hours as needed
• Strong leadership and interpersonal skills
• Excellent verbal and written communication abilities
• Problem solver with the ability to handle client and employee issues effectively
• Relationship-builder with a desire to grow business connections

About our Line of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Additional Job Information

• Career Growth Opportunities
• Work/life balance
• Medical, Dental, Vision
• 401k
• Tuition Reimbursement
• Great company culture

Salary Range

USD $55,000.00 - $60,000.00 / Year