Branch Manager

Socket.dev; Evansville (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Socket.dev seeks a Branch Manager in Evansville, IN to lead store operations, drive growth, and deliver exceptional customer service. You will supervise staff, manage budgets, oversee promotions, and ensure accurate inventory and pricing. Strong leadership and HVAC familiarity are preferred.

This role requires strategic planning, staff development, and clear communication with employees, customers, and leadership to meet aggressive growth targets while maintaining a positive work environment.

Qualifications

• Bachelor's in business or related field or equivalent experience.
• HVAC industry familiarity 5+ years preferred.
• Strong leadership skills to direct a staff.
• Well-developed planning skills.
• Excellent listening and communication with employees and customers.

Responsibilities

• Manages the retail outlet as an income center to achieve income and expense targets.
• Oversees promotions, displays, and store appearance; updates price signs and registers.
• Trains new clerks for credit card sales and customer service.
• Communicates objectives and branch status with staff for feedback and improvement.
• Directs staff, evaluates performance, and manages salary structure and career paths.
• Oversees merchandise ordering and inventory accuracy with distribution center.
• Monitors customer service quality and assists as needed.
• Maintains inventory levels and proper asset management.
• Manages budget and allocates funds appropriately.
• Leads by example and coordinates with customers, vendors, and leadership.
• Recruits, hires, trains, and takes corrective action as per policy.

Skills

Leadership

Planning

Communication

Customer Service

Inventory Management

Budgeting

Hiring

Education

Bachelor's degree in business or related field

Tools

POS systems

Inventory software

Job description

Position Overview

The Branch Manager is responsible for strategically assigning and directing all branch personnel to ensure exceptional customer service and innovative business solutions to meet the organizations aggressive growth goals that may include calling key accounts. Must also foster a positive work environment

Essential Job Functions

Manages the retail outlet as an income center to achieve income and expense targets.

Follows company schedule for special promotions and sales. Oversees merchandise displays and overall appearance and cleanliness of store. Makes sure any special price signs are posted and registers have been updated to reflect daily price changes.

Supervises training of new clerks to handle credit card sales, treat customers in a courteous manner, and become familiar with merchandise and its location within store.

Meets regularly with staff to communicate objectives and goals, branch operating status and employee input to improve branch performance so that high quality information flows in both directions.

Oversee the direction of the branch staff to assure effective utilization of personnel, timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified and interested candidates.

Oversees ordering of merchandise from distribution center according to inventory automatic replacement system. Makes periodic physical spot checks of inventory to ensure that computerized records are being maintained accurately.

Monitors activity within store to observe quality of customer service and provide assistance as required.

Maintain inventory levels and accuracy and ensure company assets are properly managed.

Manage budget and allocate funds appropriately.

Communicate effectively and lead by example with team members, customers, vendors, and leadership.

Recruit, hire, train and take corrective action within framework of company policy.

Requirements

Bachelor's in business or related field- or equivalent years of relevant experience.

Familiarity with HVAC industry - 5+ years preferred

Strong leadership skills to direct a staff

Well-developed planning skills

Articulate, well-regarded local citizen

Ability to listen and communicate well with employees and customers

Ability to quickly assess and resolve problems.

Other Skills/Abilities

Organization skills and customer focused