Branch Manager

JAS Forwarding (usa), Inc.; El Paso (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

JAS Forwarding (USA), Inc. is seeking a Branch Manager in El Paso to oversee end-to-end branch operations, drive service excellence, and manage on-site staff.

You will ensure compliance with ISO policies, supervise up to 50 employees, and support sales through strong customer relationships. The role requires a strategic leader with five-plus years of managerial experience in freight forwarding, a background in budgeting and financial planning, and proficiency with CargoWise and MS Office.

Qualifications

• Bachelor's degree preferred.
• Minimum of five (5) years of managerial experience.
• Minimum of ten (10) years of experience within the freight forwarding industry.
• Strong financial acumen, experience managing P&L.
• Experience across air, ocean, and supply chain/logistics operations.
• Knowledge of market dynamics, competitors, trends, and challenges within the freight forwarding industry.
• Experience with CargoWise is a plus.
• Additional international language skills are a plus.

Responsibilities

• Exceed customer expectations by providing highest possible service quality to customers.
• Optimize branch transactions, increase sales and decrease costs.
• Optimize staffing productivity to maximize resource use.
• Grow the business within designated geographical area.
• Develop and expand customer relationships together with sales.
• Ensure standardized processes, structures and systems per corporate guidelines.
• Manage HR matters including staff training and planning in cooperation with HR.
• Lead and manage P&L activities including accounting and financial planning.

Skills

Strategic planning

Leadership

People management

Customer focus

Budgeting/financial

Cross-functional collaboration

ISO/compliance

MS Office/CargoWise

Education

Bachelor’s degree preferred

Tools

CargoWise

Microsoft Office

ERP systems

Job description

Company Overview

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

SUMMARY

The Branch Manager is responsible for overseeing and managing end-to-end processes and operations within the branch location. Must ensure adherence to all laws and legal regulations, provide excellent customer service, manage on-site staff, optimize productivity, grow the business, monitor all financial matters and support sales staff as needed.

ESSENTIAL FUNCTIONS

• Exceed customer expectations by providing highest possible service quality to customers.
• Optimize branch transactions, increase sales and decrease costs.
• Optimize staffing productivity to assume best use of all resources.
• Responsible for strong growth within designated geographical area and maximal utilization of business potential.
• Continuously strive for high productivity, competitive efficiency and best quality.
• Fully adhere to all defined ISO (International Organization for Standardization) policies and standards and to local law.
• Responsible for P&L including activities in the field of accounting, financial controlling and strategic planning.
• Prepare yearly local budget including investments and staffing.
• Develop and expand customer relationships together with sales.
• Responsible for implementation and maintenance of standardized processes, structures and systems according to corporate guidelines.
• Responsible for management of all personnel and HR matters including staff training and planning in cooperation with Human Resources (HR).
• Ensure company's Code of Conduct is fully enforced and followed by employees.
• Accompany Sales calls as needed.
• Financial Management: AR (Accounts Receivable), AP (Accounts Payable) and FSL (Forward Stocking Location).
• Operations Management.

SUPERVISORY RESPONSIBILITIES

The incumbent will directly and/or indirectly supervise up to 50 employees.

QUALIFICATIONS

• Demonstrated strategic thinking and planning skills, with the ability to translate strategy into actionable operational plans and drive execution.
• Proven leadership and people management experience, including recruitment, training and development, coaching, conflict resolution, and performance management.
• Strong interpersonal and communication skills, with the ability to communicate effectively in both open and confidential settings.
• Sound decision-making capabilities with a high level of accountability and ownership.
• Results-driven with a strong customer-focused mindset.
• Ability to collaborate cross-functionally and coordinate resources across teams and organizational boundaries.
• Serves as a role model aligned with JAS corporate values.
• Highly organized with strong time management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite and general computer applications.
• Detail-oriented with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Self-motivated and capable of working both independently and as part of a team.

EDUCATION AND EXPERIENCE

• Bachelor's degree preferred.
• Minimum of five (5) years of managerial experience.
• Minimum of ten (10) years of experience within the freight forwarding industry.
• Strong financial acumen, experience managing P&L.
• Experience across air, ocean, and supply chain/logistics operations.
• Knowledge of market dynamics, competitors, trends, and challenges within the freight forwarding industry.
• Experience with CargoWise is a plus.
• Additional international language skills are a plus.

ENVIRONMENT

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to 20%) required in support of the position's responsibilities. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL

The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Management retains discretion to add or change duties of this position at any time.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL TERMINATED IMMEDIATELY.

EEO STATEMENT

JAS Forwarding (USA),Inc.is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's FormI-9 to confirm work authorization.