Branch Manager

BUGCO®Pest Control; Dallas, Fort Worth (TX, TX); On-site; USD 90,000 - 120,000; Full time

Job summary

BUGCO®Pest Control is seeking a Branch Manager who acts as the owner of their assigned branch, responsible for staffing, customer satisfaction, revenue, and expenses, ensuring profitability and growth.

You will lead service managers, supervise hiring/training, manage budgets, participate in large bids, coach teams, maintain licenses, and uphold BUGCO standards while responding to urgent customer needs.

Qualifications

• 5+ years of management experience or a 4-year degree and 3 years of management experience.
• Ability to tolerate a variety of environmental conditions, including extreme heat/cold, rain, damp and dusty locations.
• Ability to work between 7:30 am and 6:00 pm regularly; extended hours during busy season (April–September).
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Holds a current driver’s license with an acceptable driving record.

Responsibilities

• Analyze financial and operational reports to understand cost and revenue results; identify drivers and growth strategies.
• Directly supervise Service Managers and indirectly supervise Service Technicians.
• Oversee interviewing, hiring, and training of branch employees.
• Partner with Technical Training to determine training needs and ensure regulatory compliance.
• Manage branch budget and service routes for technicians.
• Participate in large commercial bids and startups; identify sales opportunities.
• Provide hands-on coaching, including ride-alongs, to managers and commercial account managers.
• Audit large accounts periodically and maintain training records.

Skills

Problem solving

Financial understanding

Verbal and written communication

Time management

Cross-organizational collaboration

Organizational skills

Flexibility

Employee feedback

Education

4-year degree

Tools

MS Office Suite

Job description

The Branch Manager acts as the business owner for the operations of his/her assigned branch. This includes ultimate responsibility for staffing, customer satisfaction, revenue, and expenses. The Branch Manager assures that the branch is profitable and set up for growth. Branch Managers are required to provide leadership and set an example to employees within their branch ensuring that all company business is conducted ethically and in-line with company mandated processes and goals.

Responsibilities

• Analyze financial and operational reports to understand cost and revenue results, identify the drivers and develop strategies to grow the business.
• Directly supervise Service Managers. This includes providing performance feedback, discipline, rewards, and performance evaluations. Indirectly responsible for Service technicians.
• The Branch Manager provides oversight for all interviewing, hiring, and training of branch employees within. Responsible for appropriate staffing.
• Partner with Technical Training team to determine training needs and ensure compliance with all regulations.
• Manage branch budget.
• Responsible for efficient service routes for all technicians.
• Actively participate in large commercial bids (SMART, walk-throughs, pricing, etc.) large commercial startups and any additional large jobs (bed bugs, birds, etc.).
• Provide hands‑on coaching, including ride-alongs, to Service Managers and Commercial Account Managers to demonstrate updated pest control techniques and identification of sales opportunities (i.e., upselling).
• Audit large accounts periodically.
• Identify and advocate for SMART solutions in commercial and residential accounts.
• Ensure that all safety procedures are followed, and incidents and accidents are appropriately reported and documented. Branch Managers will have responsibility for on-the-job safety results which include, but are not limited to, the following areas: Auto, Worker’s Compensation and Liability.
• Ensures that the appropriate level of pesticides and equipment for quick distribution and minimizes
• Manage Huddle meetings and create agenda items.
• Resolve escalated customer issues on large accounts.
• Partner with VP of Operations on strategies to increase retention rates.
• Available to respond to urgent customer’s concerns on a 24/7 basis.
• Maintain all necessary licenses for pest control operations and ensure that technicians are properly licensed to perform pest control operations.
• Responsible for maintaining local training records for all branch employees.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and completing continuing education courses.
• Exemplify BUGCO standards including professional appearance, communication style, and attendance and expect it from all.
• Other duties as assigned.

Qualifications

• Exceptional problem solving/decision making skills
• Ability to understand financial and operations data
• Exceptional verbal and written communication skills
• Strong time management, prioritization, and planning skills
• Ability to partner effectively across the organization and levels
• Strong organizational skills
• Ability to demonstrate flexibility when needed
• Provide employee feedback that encourages engagement and professional growth

Minimal Requirements

• 5+ years of management experience or a 4-year degree and 3 years of management experience.
• Ability to tolerate a variety of environmental conditions, including but not limited to seasonal weather (extreme heat or cold), rain, damp and/or dusty locations.
• Ability to work between the hours of 7:30 am and 6:00 pm regularly. Extended hours may be required based on customer needs, particularly during our busy season, which is April through September.
• Exposure to the MS Office Suite (Excel, Word, PowerPoint, Outlook)
• Ability to complete basic calculations using company equipment
• Holds a current driver’s license with an acceptable driving record.