Branch Manager

Socket.dev; Pompton Lakes (NJ); On-site; USD 85,000 - 112,000; Full time

Job summary

Socket.dev seeks a Branch Leader in Pompton Lakes, NJ to drive branch performance, improve customer experience, and lead a dynamic team. You will oversee sales initiatives, staff development, and risk management while leveraging Salesforce for lead management and service delivery.

The role emphasizes coaching, strategic direction, and market-driven sales strategies to grow market share and strengthen customer relationships in a consumer-focused banking environment.

Qualifications

• High school diploma or GED required with at least 3 years of related managerial experience in branch operations.
• Strong communication and interpersonal skills with the ability to coach and motivate a team.
• Experience managing branch performance including sales, service, and operational integrity.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth, profitability, customer experience, and team development.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets and service goals.
• Monitor engagements to ensure quality customer consultations and effective lead management (Salesforce).
• Oversee staffing functions: recruiting, interviewing, onboarding, evaluations, coaching, and policy adherence.
• Identify and escalate risks, guiding resolution and mitigation.
• Foster a positive, high-performing branch culture aligned with company values.
• Develop market intelligence and sales strategies to grow market share and deepen customer relationships.

Skills

Strategic leadership

Communication skills

People leadership

Staff development

Sales mindset

Sales forecasting

Tech-savvy

Education

High School diploma or GED

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.


• Ensures exceptional service delivery to all clients within a consumer-oriented branch.


• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.


• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.


• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.


• Leads and encourages identification, escalation, and resolution of potential risks.


• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.


• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

QualificationsRequired Skills:

• Ability to prioritize, organize, delegate, and execute.


• Must have excellent verbal, written and interpersonal communication skills.


• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.


• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.


• Proficient computer skills.


• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.