Branch Manager

CareerArc; Belleville (NJ); On-site; USD 75,000 - 100,000; Full time

Job summary

CareerArc in Belleville, NJ seeks a Branch Manager to lead branch performance, drive sales growth, and ensure exceptional customer experiences. You will oversee operations, staffing, and coaching to elevate service quality and profitability.

You will coach a high-performing team, manage risks, and implement strategic market insights to deepen customer relationships and expand market share.

Responsibilities

• Leading and managing all aspects of branch performance including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensuring exceptional service delivery to all clients within a consumer-oriented branch.
• Coaching and developing branch team members to achieve sales targets, meet service goals, and strengthen capabilities.
• Observing sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Managing staffing functions including recruiting, interviewing, onboarding, performance evaluations, coaching, and addressing issues.
• Leading identification, escalation, and resolution of potential risks.
• Fostering a positive, high-performing branch environment that promotes the company culture and drives associate engagement.
• Developing and leveraging market intelligence, communicating strategic direction and product focus, and building sales strategies to increase market share and deepen customer relationships.

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.