Branch Manager

Impact Rentals; Buford (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Impact Rentals is seeking a Branch Manager in Buford, GA to lead daily rental operations at the branch and report to the Region Manager. The role emphasizes profitability, staff management, safety, and top-tier customer service.

The position requires strong leadership to hire and develop team members, drive revenue against budgets, and maintain fleet inventory and billing accuracy. The ideal candidate upholds company values and delivers a superior customer experience on site.

Qualifications

• Interpersonal skills are necessary.
• Ability to make informed decisions which adhere to company policy and customer driven focus.
• Sense of Urgency with a desire to serve is essential.
• Drive a culture that stresses the Vision, Mission, and Values of the Impact.

Responsibilities

• Deliver a profitable rental operation meeting established metrics.
• Hire, manage and potentially terminate staff in coordination with Region Manager.
• Maintain safety-first culture and enforce safety policies.
• Oversee contracts, delivery, equipment condition, field service, and final billing.
• Forecast monthly and quarterly revenue.
• Manage fleet, customers, collections and inventory reporting.

Skills

Interpersonal skills

Decision making

Sense of Urgency

Customer focus

Vision alignment

Education

College degree preferred

Job description

Job Title: Branch Manager Reports to: Region Manager The day-to-day management of the branch rental operation.

Essential Functions:

• Position is responsible for delivering a profitable rental operation which meets established metrics.
• Position responsible for hiring, managing and potentially terminating, in coordination with Region Manager, all positions required to operate a rental branch.
• Position drives a safety-first mentality through the employees following established safety policies.
• Position oversees but delegates all daily aspects of customer focused policies and procedures from contract creation, equipment delivery, equipment condition, field service, to final billing.
• Inventory control and reconciliation are a crucial part of the position.
• It includes the physical equipment, buckets, forks, hoses, bits and all other attachments/bulk items assigned to a specific location.
• Ability to forecast monthly and quarterly revenue results.
• Ability to teach/coach employees the rental software appropriate to their position.
• Ability to effectively manage the sales department to deliver budgeted revenue, new customer goals and financial results.
• Coordinate with Service Manager annual training for mechanics.
• Responsible for annual review of employees and employee development.
• Responsible for Branch Meetings to report branch performance versus benchmarks and foster company culture.
• Responsible for various reports and reporting tools relative to fleet, customers, collections and inventory.
• Position responsible for facilitating an energetic work environment which focuses on the customer experience.

Additional Responsibilities:

• Review any updates or changes for the dayReview of Daily Dispatch and Reservation Report for the following day Review the reservation report for the following day.
• Ensure that the Rental Coordinators have selected a rental asset for the reservation.
• Off Rent Report Review of the Off Rent report.
• Make sure that the Rental Coordinators are focused on picking up equipment that is needed for upcoming deals while also focusing on pickups over 48 hours.
• Reeves Young Outside Rental Board Review Monday.com board daily.
• Ensure all items on rent to Reeves Young are accurately listed on the board.
• Determine if any items can be swapped and develop a plan to swap.
• Yard Walk Audits Conducted Twice Weekly Export yard walk audit report and perform yard walk auditCorrect the equipment usage statuses and locationsResolve or elevate all discrepanciesSend Yard Walk Results to Region Manager Deadline Report with Shop Foreman Export the Deadline report and review with Shop Foreman Customer Damage Bill Backs Create and send estimates when notified of customer damage.
• Invoice damage work orders when the closed work order notification from Paul, Angela or the Shop Foreman is sent.
• Inventory Audit Audit branch merchandise inventory (TireSocks, Diapers, Air Hose, core bits, saw blades, etc.)Order inventory as needed to maintain minimum inventory level.

Qualifications:

• College Degree preferred not required.
• Interpersonal skills are necessary.
• Ability to make informed decisions which adhere to company policy and customer driven focus.
• Sense of Urgency with a desire to serve is essential.
• Drive a culture that stresses the Vision, Mission, and Values of the Impact.

Physical Requirements:

• Must be able to sit for extended periods of time.
• Must be able to lift up to 75 lbs.
• Must be able to move around the office, retrieve files, and operate office equipment.
• Must be able to operate a computer and landline phone efficiently.