Branch Manager

Landscape America; Boston (MA); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Company Vehicle

Health Insurance

Simple IRA with match

Vacation/holiday pay

Team atmosphere

Educational opportunities and reimburs

Job summary

Landscape America is seeking an experienced Branch Manager to lead operations at a Boston-area branch. This role oversees P&L, budgets, and a diverse team of managers and frontline staff, ensuring client satisfaction and safety across landscape and snow services.

The ideal candidate will have 5+ years in landscape or related service leadership, strong customer communication, and a proven ability to drive profitability while developing future leaders.

Qualifications

• Proven leadership experience in the landscape, snow, or related service industry (5+ years).
• Has experience working directly with customers.
• Excellent communication and organizational skills.
• Strong business acumen - you understand how to run a branch like it's your own business.
• Must utilize and live by Landscape America's Core Values.
• Keeps leads and customers engaged through differentiated communications and touchpoints.
• Always promotes safety and professionalism.
• Proficiency in landscape business software (Aspire preferred).

Responsibilities

• Lead and develop all branch level managers and team members.
• Foster a culture built around Landscape America's Core Values.
• Recruit, coach, mentor, and retain top talent.
• Conduct regular one-on-one meetings and performance reviews.
• Build future leaders through training and development.
• Own branch P&L and annual operating budget.
• Monitor financial performance and drive profitability.
• Review job costing, labor efficiency, and equipment utilization.
• Participate in Open Book Management.
• Develop action plans to improve margins and performance.
• Monitor AR and set collection goals with Branch Admin and Accounts Managers.
• Ensure exceptional quality across landscape and snow services.
• Maintain efficient scheduling and resource allocation.
• Oversee equipment, facilities, and inventory alongside Fleet Manager.
• Coordinate resources across branches.
• Reduce unbillable time - improving routines to reduce waste.
• Support Accounts Managers.
• Participate in strategic client meetings and site visits.
• Identify growth opportunities.
• Champion a culture of safety.
• Lead safety training, audits, and incident reviews.
• Develop technical and leadership training.
• Maintain organized branch facilities.
• Lead preseason planning alongside Snow Manager.
• Oversee snow event execution.
• Conduct post-season reviews.

Skills

Leadership

Customer relationship

Communication

Financial acumen

Safety culture

People development

Aspire software

Tools

Aspire software

Job description

At Landscape America, our mission is to cultivate a culture of excellence by challenging ourselves to do our very best work every day in service of our clients. Internally, we strive to create continuous opportunities for the driven individuals on our growing team.

We are passionate about providing beautiful, safe, and functional landscape and snow management solutions through all seasons.Imagining, and maintaining creative spaces that invite people outdoors and create outstanding experiences for all our clients.

Clear communication, a courteous and capable team, kept promises and consistent results are as much a part of our brand promise as is our industry-leading warranty.

A passion for the outdoors. A pursuit of excellence.

Learn more about our culture and our services at www.landscapeamerica.com.

Role Description

We are seeking an experienced Branch Manager to provide leadership, direction, and accountability for all operations within a Landscape America branch. This individual is responsible for the branch's financial performance, team development, client satisfaction, safety culture, and long-term growth.

The Branch Manager leads a team of Production Managers, Accounts Managers, Administrative staff, and field employees while working closely with the President and Executive Team to execute company strategy. This leader owns the branch's profit and loss statement, establishes annual budgets, develops future leaders, and creates a culture where our Core Values are lived every day.

This position requires an individual who is highly accountable, financially minded, passionate about developing people, and committed to delivering exceptional service to both clients and employees.

This position is full-time and in person.

Role Responsibilities

Leadership & Culture

• Lead and develop all branch level managers and team members.
• Foster a culture built around Landscape America's Core Values.
• Recruit, coach, mentor, and retain top talent.
• Conduct regular one-on-one meetings and performance reviews.
• Build future leaders through training and development.
• Lead from out front- working alongside the team when necessary
• Own branch P&L and annual operating budget.
• Monitor financial performance and drive profitability.
• Review job costing, labor efficiency, and equipment utilization.
• Participate in Open Book Management.
• Develop action plans to improve margins and performance.
• Monitor AR and set collection goals with Branch Admin and Accounts Managers.

Operations

• Ensure exceptional quality across landscape and snow services.
• Maintain efficient scheduling and resource allocation.
• Oversee equipment, facilities, and inventory alongside Fleet Manager
• Coordinate resources across branches.
• Reduce unbillable time- improving morning and afternoon routines to reduce waste

Client Experience

• Support Accounts Managers.
• Participate in strategic client meetings and site visits.
• Identify growth opportunities.

Safety & Training

• Champion a culture of safety.
• Lead safety training, audits, and incident reviews.
• Develop technical and leadership training.
• Maintain organized branch facilities.

Snow Operations

• Lead preseason planning alongside Snow Manager
• Oversee snow event execution.
• Conduct post-season reviews.

Ideal Candidate

• Proven leadership experience in the landscape, snow, or related service industry (5+ years)
• Has experience working directly with customers
• Excellent communication and organizational skills
• Strong business acumen - you understand how to run a branch like it's your own business.
• Must utilize and live by Landscape America's Core Values
• Keeps leads and customers engaged through differentiated communications and touchpoints
• Always promotes safety and professionalism
• Proficiency in landscape business software (Aspire preferred)

Success Measures

• Achieves revenue and profitability goals.
• High employee retention and engagement.
• Strong client satisfaction.
• Safe operations.
• Accurate budgeting and forecasting.
• Develops future leaders.
• Efficient snow execution.
• Embodies company culture.
• Maintains a renewal rate of NO LESS THAN 90% for landscape maintenance and 85% for snow
• Meets enhancement sales goals each season (normally 35%+/-of total maintenance sales)

Operational KPI's

• Operate within estimated hours for maintenance and enhancements
• Meet or exceed budgeted margin for maintenance, snow, and enhancements

We do a lot more than talk when it comes to investing in our people. We work hard to properly recognize, train, and promote our employees to create a great company culture!

• Company Vehicle
• Company issues smart phone
• Company issued computer or tablet
• Competitive compensation
• Open Book Management bonus
• Yearly performance review
• Simple IRA with match up to 3%
• Health Insurance
• Vacation/holiday pay
• Team atmosphere
• Educational opportunities and reimbursement