Branch Manager

Allegiance Truck Centers; Bethel (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

Allegiance Trucks is seeking a Fixed Operations Branch Manager to lead day-to-day parts and service operations, driving growth and ensuring exceptional customer service. The role emphasizes team development, process improvement, and maintaining a customer-centric culture across the dealership.

Ideal candidates will have strong leadership, extensive experience in dealership operations, and the ability to adapt to industry trends while maintaining professional appearance and driving employee

Qualifications

• Requires high school diploma or equivalent.
• Bachelor’s degree in business or management preferred.
• Minimum 8+ years in a management role within commercial truck dealership or related field.
• Valid state driver’s license and clean driving record.

Responsibilities

• Lead day-to-day operations of the parts and service departments.
• Provide leadership for growth of the parts and service departments.
• Ensure effective and efficient operations of parts and service departments.
• Develop employees to enhance performance and career growth.
• Uphold customer focus by addressing concerns and resolving issues timely.
• Foster a positive work environment.
• Stay up on industry trends and competitive offerings.
• Share information from customers and dealers to grow market share.

Skills

Leadership

Business acumen

Communication

Time management

Dealership software

Service operations knowledge

Problem solving

Agility

Professional appearance

Education

High school diploma or equivalent

Bachelor’s degree in business/Management or related field

Tools

Dealership Management Software

Job description

Allegiance Trucks has an exciting opportunity at our growing dealership for a Fixed Operations Branch Manager! As a Fixed Operations Branch Manager, this position must lead by example, develop an engaged team that is committed to providing the highest level of customer service and promoting our organization as a dealership and employer of choice.

Key Duties and Responsibilities:

• Lead the day-to-day operations of the parts and service departments
• Provide leadership for the growth of the parts and service departments
• Ensure effective and efficient operations of parts and service departments
• Develop employees to enhance their performance and career growth
• Uphold Allegiance Truck’s customer focus by addressing customer concerns and resolving issues timely and professionally
• Foster a positive work environment
• Stay up on industry trends and competitive offerings
• Gather and share information from customers and other dealers to help Allegiance better serve our customers and grow market share.

What skills do you need to make an impact in this role:

• Strong leadership skills
• Business acumen
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Proficiency in using dealership management software
• In-depth knowledge of dealership parts and service operations
• Strong problem-solving skills
• Able to handle disruptions to daily schedule and routine (agility)
• Professional appearance (Polo, Button Up, Khaki’s, safe shoes)

Education, Experience, & Licensing Requirements:

• High school diploma or equivalent (required).
• Bachelor’s degree in business, Management or a related field (preferred)
• Minimum of 8+ years of experience in a management role within the commercial truck dealership industry or related field
• Valid state driver's license is required
• Must maintain a clean driving record