Branch Manager

First South Credit Union; Memphis (TN); On-site; USD 63,000 - 72,000; Full time

Job summary

First South Financial Federal Credit Union is seeking a branch operations leader to supervise all phases of daily operations at the Memphis area branch. You will plan, organize, motivate, train, and communicate to ensure smooth service and compliance.

You will mentor staff, set goals, prepare monthly reports, manage cash handling and policy adherence, and participate in needs-based sales while expanding community involvement. This role requires a business degree and strong leadership.

Qualifications

• Bachelor’s degree in Business or related field; master’s preferred.
• Strong leadership and communication skills.
• Ability to handle member concerns and meet deadlines.
• Experience with loan and teller functions.
• Goal-oriented and highly motivated.
• Presentation skills for meetings and external seminars.

Responsibilities

• Supervise all phases of branch operations.
• Plan, organize, motivate, train, and communicate.
• Prepare monthly board reports and meet deadlines.
• Mentor staff and provide career pathing.
• Ensure cash handling controls and policy adherence.
• Develop and implement branch policies; approve leave.
• Lead sales program and cross-sell to members.
• Coordinate with indirect partners for funding when needed.

Skills

Leadership

Communication

Multi-tasking

Decision making

Presentation

Customer service

Staff coaching

Education

Bachelor’s degree in Business

Master’s degree preferred

Tools

PCs

Calculators

Fax machines

Copiers

Job description

Salary Range: $63,000.00 To $72,000.00 Annually

OBJECTIVE:

Assist in supervising all phases of the branch operations.

ESSENTIAL FUNCTIONS:

• Conduct management duties such as: planning, organizing, motivating, training, and communicating.
• Development and implementation of goals.
• Prepare and ensure accuracy of monthly board reports in a timely manner and by the deadline set by management
• Submits all required forms to management each month; maintenance/branch image form, member service monitoring, etc.
• Provide leadership and set an example for employees concerning manner, dress, attitude, and professionalism.
• Coach and mentor staff to provide career pathing. Correct areas that need improvement and ensure management is aware of ongoing issues, providing documented counseling to staff when instructed to do so.
• Responsible for determining that proper control and individual accountability of cash and the handling of cash are in accordance with the regulations and accepted accounting principles.
• Verifies cash in the possession of tellers, cash in the vault and ATM as directed by credit union policy.
• Recommends revisions to branch policies and procedures. Develops new policies and procedures for approval by upper management.
• Institutes and implements branch procedure changes as requested.
• Approves all sick leave, annual leave, and/or PTO for the branch, receiving approval prior to when necessary
• Works timecards in a timely manner, ensuring they are completed before the deadline set by Human Resources
• Ensures that proper housekeeping procedures are followed and communicates with the appropriate person when they are not.
• Responsible for keeping sufficient supplies and forms to carry on day to day business.
• When necessary communicates with Indirect partners and ensure timely funding of Indirect deals.
• Be actively involved in civic organizations in the community.
• Supervise all activities, including implementation of established procedures.
• Develop, train and motivate staff in order to achieve optimum efficiency.
• Actively participate in needs-based sales program by offering products and services to members. Motivate staff to do the same; training and providing support when needed.
• Perform other duties as assigned.

SKILLS AND/OR QUALIFICATIONS:

• Bachelor’s degree in Business or related field, preferably with related Master’s degree. Extensive experience will be considered in the place of formal education.
• Knowledge and experience in the use of PCs, calculators, fax machines and copiers is necessary.
• Must be goal-oriented and highly-motivated individual.
• Excellent oral and written communication skills.
• Must have ability to handle member concerns and problems, meet deadlines, prioritize and be able to handle multi-tasks as well as exhibit solid decision making skills.
• Strong leadership and motivational skills are necessary.
• Presentation skills that include the ability to speak in meetings within the organization and also represent the credit union in front of large groups at outside functions such as seminars or visits to other credit unions.
• In-depth knowledge of Loan and teller functions.

PHYSICAL REQUIREMENTS:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Must be able to sit, stand, walk, talk, see and hear for extended periods of time.
• The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls.
• The ability to reach, move, lift or carry objects up to 10 lbs.
• Local travel is occasionally required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

First South Financial Federal Credit Union is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, creed, religion, sex, national origin, age, veteran status, disability, or any other protected class.