Branch Manager

Socket.dev; Beaufort (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability & Long Term

Life Insurance

Generous PTO plan

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical in Beaufort, SC seeks a Branch Operations Manager to oversee daily operations, supervise staff, and ensure compliant, high-quality patient care. You will manage insurance verifications, prior authorizations, and billing processes while enforcing company policies and standards.

The role requires leadership, budgeting, and strong communication, with a focus on HIPAA compliance and cost control. Join a growing team in a pivotal frontline position at this DME provider.

Qualifications

• Bachelor’s degree or equivalent in business or related field.
• Experience supervising staff in healthcare preferred.
• Knowledge of DME/HME operations and billing.

Responsibilities

• Oversee branch operations ensuring compliance with company policies.
• Supervise daily activities and staff performance.
• Manage insurance verifications, authorizations, and patient billing.
• Ensure adherence to HIPAA and security guidelines.
• Assist with recruitment, training, and staff development.
• Monitor budgets and forecast revenue and expenses.
• Maintain quality and appropriate service levels.

Skills

Leadership

Budgeting

HIPAA compliance

Communication

DME/HME knowledge

Staff supervision

Problem solving

Education

Bachelor’s Degree in business or related field

Tools

Brightree

Microsoft Excel

Job description

Description

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Let’s start with what’s important to you. The Benefits.....

• Medical Insurance- multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K
• 401K match
• Competitive Pay

Essential Responsibilities:

• Have a comprehensive understanding of the following:
• Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
• Advanced Brightree Functions
• Proper Intake Procedures
• Insurance Verification and Eligibility
• CMN Requirements and Prior Authorizations
• Documentation Requirements of the Equipment
• Patient’s Financial Responsibilities (Deductable, Co-Insurance, Co-Pay, ABN/Upgrade)
• Difference Between Verbal, Written and WOPD orders
• Complaint Resolution Procedures
• Supervise staff and daily operational management
• Ensure quality/appropriateness of service
• Implements all policies and procedures which pertain to the operations department, in accordance with applicable rules, regulations, and guidelines
• Assist with job interviews, job descriptions, job evaluations, orientation programs, and continuing staff education and training and oversees recruitment, evaluation, and selection of personnel to meet specific job descriptions
• Helps to establish, implement, and monitor personnel practices relating to working hours, conduct while on the job, salary rates, documentation of events and, when justified, disciplinary action and termination of personnel
• Ensures that staff personnel and their skills are commensurate with the needs of the patient population, that staff has and maintains competency to perform prescribed services in an appropriate and responsible manner
• Maintains adequate number of personnel to accomplish all operations-related tasks
• Enforce and monitor personnel practices as set forth in the company personnel manual
• Provide input so that valid revenue forecasts and supporting budgets can be established and maintained and review budget to evaluate performance, make appropriate changes and correct deficiencies. Identify cost saving measures, including facilities, delivery, personnel, etc.
• Must possess the ability to understand the role of budgetary analysis in the running of the branch
• Assists in insuring that adequate planning occurs to meet the needs and appropriate response to the financial and personnel related matters of company operation
• Provides motivational atmosphere for branch/office and lead by example
• Identifies training needs among staff, and communicates those needs to the company trainer.
• Provides training, supervision and implementation for all relevant programs and procedures including, but not limited to, HIPAA and compliance obligations
• Able to communicate information relating to equipment, its capabilities and able to inform on insurance coverage guidelines
• Continually strive to develop your knowledge and skills in all areas of your job

Requirements

Employment is contingent on

• Background investigation (company-wide)
• Valid driver’s license in state of residence with a clean driving record

Education and/or Experience

• Bachelor’s Degree in business or related degree; or equivalent combination of education and experience in HME, home health industry or business preferred
• One to three years of supervisory experience with a minimum of one-year prior supervisory experience
• Three years’ experience in home health industry

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of insurance policies and requirements
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Strong leadership abilities to organize, plan and delegate properly in accordance with size and services of the location
• Work independently and as part of a team