Branch Manager

Texas Tech Credit Union; Amarillo (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Texas Tech Credit Union in Amarillo is seeking a Branch Manager to oversee daily branch operations, supervise staff, and ensure exceptional member service while maintaining regulatory compliance.

You will lead the Personal Banker team, set performance goals, monitor deposit growth and fee income, and drive efficiency and risk mitigation. This role requires strong leadership, communication, and problem-solving skills.

Qualifications

• Experience in financial services in a supervisory or management role.
• Strong knowledge of credit union operations, regulations, and compliance.
• Excellent communication, leadership, problem-solving, and organizational skills.
• Ability to manage multiple projects simultaneously with strong attention to detail.
• Ability to lift up to 50lbs and stand or sit for extended periods.

Responsibilities

• Actively support and promote Texas Tech CU's core values of trust, respect, excellence, kindness, and stewardship.
• Serve members and employees pleasantly and professionally.
• Supervise, train, and motivate branch's Personal Banker team and serve as their resource.
• Set performance goals and provide ongoing feedback and coaching to ensure goals are met.
• Ensure exceptional member service by resolving escalated inquiries promptly.
• Foster member relationships by identifying financial needs and offering relevant products.
• Oversee daily branch operations including cash management and account maintenance.
• Monitor branch financial performance and work toward deposit growth and fee income goals.
• Implement cost-control measures to maintain profitability and ensure compliance.
• Assist in marketing strategies to promote branch products and services.
• Prepare reports on branch performance and member feedback.
• Maintain knowledge of policies, procedures, rules, and regulations.

Skills

Staff leadership

Customer service

Communication

Problem-solving

Organizational skills

Multitasking

Attention to detail

Cash handling

Team motivation

Job description

Position Summary

The Branch Manager plays a crucial role in overseeing the daily operations of a Texas Tech CU branch. Their responsibilities encompass various aspects of branch management, including member service, staff supervision, financial oversight, and regulatory compliance. The Branch Manager also has a heart for leadership and knows how to motivate, support, and empower their team.

Duties & Responsibilities

• Actively support and promote Texas Tech CU's core values of trust, respect, excellence, kindness, and stewardship
• Serve members and employees pleasantly and professionally.
• Supervise, train, and motivate branch's Personal Banker team and serve as their technical and procedural resource.
• Set performance goals and provide ongoing feedback and coaching to ensure established goals are met.
• Ensure an exceptional level of member service by resolving escalated member inquiries, concerns, and issues promptly.
• Foster member relationships by identifying financial needs and offering appropriate products and services.
• Oversee daily branch operations, including cash management, account opening and maintenance, and end-of-day balancing.
• Monitor branch financial performance and work to achieve established goals related to deposit growth and fee income.
• Implement cost-control measures to maintain branch profitability.
• Ensure compliance with all relevant federal and state regulations.
• Implement and enforce internal policies and procedures to minimize risk and maintain branch security.
• Assist in the development of marketing strategies to promote branch products and services.
• Participate in events and outreach to attract new members and enhance Texas Tech CU's presence in the community.
• Prepare reports on branch performance, including operational metrics and member feedback.
• Maintain current and comprehensive knowledge on all related policies, procedures, rules, and regulations to minimize CIP and loan exceptions and protect member information.
• Identify opportunities for process improvement and efficiency enhancements.
• Monitor inventory levels and request replenishment of branch supplies
• Report any building maintenance or cleanliness issues.

Skills & Qualifications

• Previous experience in the financial services industry in a supervisory or management role preferred.
• Strong knowledge of credit union operations, financial regulations, and compliance.
• Excellent communication, leadership, problem-solving, and organizational skills.
• Ability to manage multiple projects simultaneously, excellent attention to detail.
• Dedication to achieving organizational efficiency.
• Ability to lift up to 50lbs and is comfortable sitting or standing for an extended period of time.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

Full time

Amarillo

Equal Housing Lender.

Federally Insured by NCUA.