Branch Manager

TEXAS TECH FEDERAL CREDIT UNION; Amarillo (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

TEXAS TECH FEDERAL CREDIT UNION is seeking a Branch Manager for its Amarillo, TX location to oversee daily operations, drive member service excellence, supervise staff, and ensure regulatory compliance.

Responsibilities include cash handling, account opening, end-of-day balancing, and performance management, with a focus on community engagement and security. This role requires leadership, reliability, and a strong service mindset.

Qualifications

• Experience in financial services, supervisory or management role preferred.
• Strong knowledge of credit union operations and compliance.
• Excellent communication and leadership skills.
• Ability to manage multiple projects and maintain attention to detail.
• Ability to lift up to 50 lbs and sit/stand for extended periods.

Responsibilities

• Actively support and promote the credit union’s core values and professional standards.
• Provide supervision, training, and guidance to branch staff.
• Set performance goals and provide ongoing feedback and coaching.
• Resolve member inquiries promptly and maintain high service levels.
• Oversee branch operations including cash handling and account maintenance.
• Monitor financial performance and work toward deposit growth and profitability.
• Ensure compliance with federal and state regulations and internal policies.
• Assist in marketing and outreach to attract new members.

Skills

Staff supervision

Leadership

Customer service

Regulatory compliance

Operational efficiency

Education

High School Diploma/GED

Job description

Job Details: Job Location: Amarillo Branch - Amarillo, TX 79119, Position Type: Full Time, Education Level: High School Diploma/GED, Travel Percentage: Negligible, Job Shift: Day, Job Category: Banking

Position Summary

The Branch Manager plays a crucial role in overseeing the daily operations of a Texas Tech CU branch. Their responsibilities encompass various aspects of branch management, including member service, staff supervision, financial oversight, and regulatory compliance. The Branch Manager also has a heart for leadership and knows how to motivate, support, and empower their team.

Duties & Responsibilities

• Actively support and promote Texas Tech CU’s core values of trust, respect, excellence, kindness, and stewardship
• Serve members and employees pleasantly and professionally.
• Supervise, train, and motivate branch’s Personal Banker team and serve as their technical and procedural resource.
• Set performance goals and provide ongoing feedback and coaching to ensure established goals are met.
• Ensure an exceptional level of member service by resolving escalated member inquiries, concerns, and issues promptly.
• Foster member relationships by identifying financial needs and offering appropriate products and services.
• Oversee daily branch operations, including cash management, account opening and maintenance, and end-of-day balancing.
• Monitor branch financial performance and work to achieve established goals related to deposit growth and fee income.
• Implement cost-control measures to maintain branch profitability.
• Ensure compliance with all relevant federal and state regulations.
• Implement and enforce internal policies and procedures to minimize risk and maintain branch security.
• Assist in the development of marketing strategies to promote branch products and services.
• Participate in events and outreach to attract new members and enhance Texas Tech CU’s presence in the community.
• Prepare reports on branch performance, including operational metrics and member feedback.
• Maintain current and comprehensive knowledge on all related policies, procedures, rules, and regulations to minimize CIP and loan exceptions and protect member information.
• Identify opportunities for process improvement and efficiency enhancements.
• Monitor inventory levels and request replenishment of branch supplies
• Report any building maintenance or cleanliness issues.

Qualifications: Skills & Qualifications

• Previous experience in the financial services industry in a supervisory or management role preferred.
• Strong knowledge of credit union operations, financial regulations, and compliance
• Excellent communication, leadership, problem-solving, and organizational skills
• Ability to manage multiple projects simultaneously, excellent attention to detail.
• Dedication to achieving organizational efficiency.
• Ability to lift up to 50lbs and is comfortable sitting or standing for an extended period of time.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.