Branch Leadership Trainee: Loans, Service & Growth

World Finance; Northern (KY); Hybrid; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Comprehensive benefits (medical,Dental

Vision, Life, Disability, MentalHealth

401(k) with company match

Paid holidays and vacation

Volunteer time off

Predictable schedules

Job summary

World Finance is seeking an Assistant Manager in the United States to help lead a branch and partner with the Branch Manager on daily operations. Responsibilities include driving loan sales, managing past‑due accounts, and assisting customers with tax services and financial needs.

This role requires daily outbound calling, in‑person customer meetings, and performance‑based earnings opportunities. It is a first step toward Branch Manager‑level pay and responsibility, with a strong focus on

Qualifications

• High school diploma or equivalent.
• Strong communication and problem‑solving skills.
• Experience in sales, customer service, collections, or account management with measurable results.
• Ability to handle high‑volume calls and difficult conversations.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound outreach for collections, tax services, and new business generation; thrive in a high‑volume, phone‑intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax‑related questions in compliance with company policies.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax‑related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
• Shadow the Branch Manager on day‑to‑day operations and decision‑making to build a working knowledge of branch leadership.
• Take on stretch opportunities, such as mentoring newer team members or supporting branch goal‑setting, as you demonstrate readiness for greater responsibility.

Skills

Sales

Customer service

Collections

Account management

Communication

Education

High school diploma

Job description

World Finance is seeking an Assistant Manager in the United States to help lead a branch and partner with the Branch Manager on daily operations. Responsibilities include driving loan sales, managing past‑due accounts, and assisting customers with tax services and financial needs.

This role requires daily outbound calling, in‑person customer meetings, and performance‑based earnings opportunities. It is a first step toward Branch Manager‑level pay and responsibility, with a strong focus on