Branch Leader: Small Business Growth & Team Coach

Truist; Wilson (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Vacation days

Sick days

Job summary

Truist is seeking a Branch Leader in North Carolina to guide branch performance, coach teammates, and drive client-focused strategies. The role emphasizes Small Business growth, Mass Affluent relationships, and IRM partnerships to deliver strong revenue and service excellence.

You will lead hiring, scheduling, performance reviews, and training compliance, ensuring adherence to bank procedures and risk controls while championing Truist values in every community interaction.

Qualifications

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial services and consumer/small business expertise or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS background check.
• Ability to inspire, lead and coach others.

Responsibilities

• Promote positive public image in the community and instill the Purpose, Mission and Values in the team and in support of the Truist culture.
• Drive the business development of the branch to deliver both strong team performance as well as strong individual performance through personal productivity, in the areas of Truist strategy including but not limited to Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.
• Drive branch revenue through Small Business development and new client strategies. Drive the growth of Small Business expertise through branch routines of face-to-face appointments with clients, outbound calling, and prospecting as well as the growth of Mass Affluent through face-to-face appointments and outbound calling.
• Participation, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and building the Truist Brand.
• Responsible for successfully executing on the branch engagement routines by leading, growing, coaching and motivating teammates, to fulfill the Purpose Mission and Values for client’s financial success and team empowerment.
• Partnership with Integrated Relationship Management (IRM) and Operations partners. Partner with the area operations officer to ensure compliance with bank procedures, internal controls, risk management and the Truist Code of Ethics and ensuring that all required training is successfully completed by the entire team. Proactively collaborate with all IRM and key line of business partners to lead and promote One Team culture within branch through One Team/Business Partnerships.
• Responsible for human capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling including disciplinary actions for all members of branch team.

Skills

Interpersonal skills

Sales relationship

Prioritization

Written communication

Verbal communication

Leadership

Education

Bachelor’s degree or equivalent

Job description

Truist is seeking a Branch Leader in North Carolina to guide branch performance, coach teammates, and drive client-focused strategies. The role emphasizes Small Business growth, Mass Affluent relationships, and IRM partnerships to deliver strong revenue and service excellence.

You will lead hiring, scheduling, performance reviews, and training compliance, ensuring adherence to bank procedures and risk controls while championing Truist values in every community interaction.