Branch Leader & Sales Coach

Washington Trust Bank; Boise (ID); On-site; USD 25,000 - 38,000; Full time

Job summary

Washington Trust Bank in Boise Downtown is seeking an experienced banking leader to drive sales and service excellence. You will coach staff, manage branch operations, and oversee risk controls while promoting growth and client care.

The role emphasizes staff development, adherence to compliance, and proactive community engagement to support branch and market goals. Flexible, customer-focused leadership is essential.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Goal oriented, self-motivated and enthusiastic.
• Ability to sell products & services to clients.
• Ability to prioritize workflow, solve client or staff problems, and manage multiple tasks.
• Required to maintain the security and confidentiality of Bank and client information.
• Strong leadership skills including team recognition, motivation and conflict resolution.
• Completion of all appropriate Sales, Service, Employee Retention and Management training.
• May be required to have or obtain a Mortgage Loan Originator registration number.
• Bilingual candidates preferred but not required.

Responsibilities

• Co-manages and motivates team to achieve sales goals and activities.
• Conducts periodic sales, one-on-one, and all-staff meetings.
• Participating and promoting team involvement in community organizations and business development activities when appropriate.
• Partners with the Branch Manager in the implementation of sales processes, which includes taking the lead and managing sales goals and initiatives.
• Contributes to the achievement of the branch and market goals.
• Drives goal planning and developing strategies for the branch.
• Takes ownership and emulates the highest level of client service in all situations.
• Maintains a high level of product knowledge and client service skills based on training.

Skills

Verbal communication

Written communication

Interpersonal skills

Sales ability

Task prioritization

Information security

Leadership

Training compliance

Mortgage licensing

Bilingual

Job description

Washington Trust Bank in Boise Downtown is seeking an experienced banking leader to drive sales and service excellence. You will coach staff, manage branch operations, and oversee risk controls while promoting growth and client care.

The role emphasizes staff development, adherence to compliance, and proactive community engagement to support branch and market goals. Flexible, customer-focused leadership is essential.