Branch Leader & Relationship Banker II

North Easton Savings Bank; Mansfield (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

North Easton Savings Bank is seeking a Relationship Banker II to enhance the customer experience by applying strong knowledge of deposit products and consumer loans. The role offers leadership development and opportunities to take on branch-ownership duties in the absence of management, while building lasting customer relationships through financial education and tailored solutions.

You will greet customers, drive service and sales goals, mentor junior staff, and participate in branch operations

Qualifications

• 3–5 years in a customer-focused banking role.
• Strong communication and sales skills.
• Ability to work a rotating schedule Mon–Sat.

Responsibilities

• Cultivate Relationships: Greet and engage customers with warmth and professionalism, actively listening to their needs and offering tailored financial solutions.
• Drive Success: Work collaboratively with your team to meet and exceed customer service and sales goals, while maintaining the highest standards of service.
• Problem-Solve and Innovate: Develop strong, trusting relationships by addressing customer issues with a proactive and solution-oriented approach.
• Mentor and Lead: Support the development of junior bankers and Relationship Banker I's, providing guidance and training to help them succeed in their roles.
• Operational Excellence: Contribute to key operational tasks including audits, cash settlements, ATM management, and reporting, ensuring the branch operates efficiently and securely.
• Make a Lasting Impact: Deepen customer relationships by identifying opportunities to offer additional bank products and services, contributing to both individual and branch-wide growth.

Skills

Customer service

Sales

Communication

Leadership

Attention to detail

Discretion and integrity

Relationship building

Education

High school diploma

College coursework or degree preferred

Job description

North Easton Savings Bank is seeking a Relationship Banker II to enhance the customer experience by applying strong knowledge of deposit products and consumer loans. The role offers leadership development and opportunities to take on branch-ownership duties in the absence of management, while building lasting customer relationships through financial education and tailored solutions.

You will greet customers, drive service and sales goals, mentor junior staff, and participate in branch operations