Branch Leader: Operations, Service & Inside Sales

Richelieu Hardware Ltd; Portland (ME); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Employee Stock Purchase Plan

Company cell phone

Paid vacation and holidays

Job summary

Richelieu Hardware Ltd seeks a Branch Manager to lead our Portland, ME team, overseeing warehouse, operations, and inside sales. You will drive customer service, inventory integrity, and staff development while managing budgets and schedules.

The role requires 5+ years in leadership within distribution or logistics, strong MS Office skills, and proven KPI management. AForklift certification and sales experience are valued, with a focus on cross-functional collaboration and team leadership.

Qualifications

• 5+ years of experience in a leadership position, ideally in a warehouse, distribution, or logistics environment.
• Experience with MS Office suite.
• Strong leadership qualities, including commitment, communication, motivation and team-building.
• Experience managing budgets, financial reports, or other profit & loss/EBITDA statements is ideal.
• Superior communication skills, able to successfully collaborate with various internal team members and external suppliers, vendors, and customers.
• Organized and goal-oriented, with experience managing Key Performance Indicators (KPI's) such as order accuracy, customer satisfaction, sales performance, and/or similar metrics.
• Forklift certified with experience.
• Sales experience.
• Team player with an understanding of delegation synergy.
• University degree or some college is preferred, but not required.

Responsibilities

• Monitor and report warehouse and customer service metrics (KPIs).
• Oversee inventory management activities per procedures (cycle counts, variance reporting).
• Ensure safety and regulatory compliance across logistics operations.
• Lead Customer Service and Inside Sales teams using data analyses.
• Drive upsell of product solutions to customers via phone or in-showroom visits.
• Oversee showroom restocking and cycle counts as required.
• Foster process improvements across departments.
• Hire, train, and supervise branch staff to meet goals.
• Promote coordination between warehouse, service, and sales teams.
• Perform other duties as assigned.
• Position may require lifting up to 50 pounds.

Skills

Leadership

Communication

Team-building

Budget management

Cross-functional collaboration

Organization

Education

University degree or some college

Tools

MS Office Suite

Forklift certification

Job description

Richelieu Hardware Ltd seeks a Branch Manager to lead our Portland, ME team, overseeing warehouse, operations, and inside sales. You will drive customer service, inventory integrity, and staff development while managing budgets and schedules.

The role requires 5+ years in leadership within distribution or logistics, strong MS Office skills, and proven KPI management. AForklift certification and sales experience are valued, with a focus on cross-functional collaboration and team leadership.